Hampton Inn Birmingham/Mountain Brook

Thermostat didn't work in room, air conditioner/heater did not work. When air did come out it was unbelievably noisy. Mattress needs updating - rolling to one side due to worn spot.

Unfortunately they were overbooked and I was turned away, very politely and apologetically but still, there was no room at the inn.

Pool was green. Maids knocked 8am beating on door. To add a guest name to room is $22 for Husband to check in who beat me there. Was hung up on by reception. Will never return.

Needs updating.

Just adequate

Although property is in need of renovation, staff and service are great and friendly

It was okay

This particular Hampton Inn is rundown and out of date. Maintenance is not being performed. Of the two elevators only one worked and on one occasion none of them worked. We were forced to use the stairs. It is terribly overpriced. It is obvious that the owners of this property are not willing to make an investment in improvement. The receptionist could not locate my reservation, even though I had a printed copy from Expedia. It is not what you would expect when renting a room at the Hampton Inn.

This hotel was sort of a disaster. The elevator did not work. The bathroom smelled horrible. The toilet paper holder was broken. The ladies at the front desk at check in were not very friendly. It felt very dirty.

This hotel property badly needs to be renovated. The carpeting was stained, room had a smell to it and was an overall sub-par experience. This is easily the worst condition of a hotel I have ever been to. Check in staff was nice & polite though.

I like Dave at the front desk. He’s accommodating, patient, kind& understanding of those who could use a hand. He is one stand out employee. That says a lot considering I have traveled daily since October 2, 2023, yet to “be back home.” Yet, there is always a nights check in time to say hello to the best staff member Hilton has! That’s the best part of this hotel. I would not know what else to complement on; I’m glad it seems repairs & updates are starting! Yay!!!

Checked in and the room they assigned us had not been cleaned. Bed was unmade and a cup on the table. Second room they assigned us was extremely hot as the AC wasn’t working. Carpet was wet from the condensation. Went to the staff and they made me feel stupid by assuming we didn’t know how to work the AC. They never came and checked it. The room was very warm all night. DO NOT STAY HERE.

I complained a few times that there is a big pile of dirty sheets left outside the front of my room door. Nobody ever came to pick them up. The bed was comfortable. The room seem clean. The building is just old. The elevator smells awful. The breakfast was pretty awful too. If I would’ve paid $89 or $90 for this room, it would’ve been OK. But I paid 150 $160. I should’ve gone elsewhere . However, was a great location! Really close to the summit shopping area with a ton of things to eat and by the botanical gardens. And right off the highway.

Great service. They are getting to upgrade facility, so it will even better.

1st off, the receptionist working the counter when I checked in was absolutely the nicest person I ever met. Treated us with respect and kindness. We checked in late because we went to the wrong Hotel. The area was located in a nice quiet area. The issue was our door to our hotel room wouldn’t ahut all the way. You had to wake the entire hotel up just to close the door. The AC unit would shut completely off when it hit its set temperature. I had to get up at 2:00am-2:30am each morning to turn it on because of sweating so bad. Rhe xwalls and the doors on the our floor were filthy dirty or stained. With that said It wouldn’t make my top 4 places in Birmingham, Al to stay. I give it a 2 1/2 just because the 1st night we were treated with respect.

My wife an I traveled through the area and stayed at several hotels. This one was the cleanest and very well maintained.

Clean and friendly helpful stafg

No suite as advertised No pool No breakfast (only grab and go bags) Rude front desk clerk Filthy floors in our room Broken coffee pot

Nice rooms and breakfast.

This was a great location to get to the family functions I need. The staff were great. Hotel was clean and clean smelling. This was a comfortable experience.