Hampton Inn Sevierville

When I arrived, no one was at the front desk. There was a man sitting behind the desk in another room repairing something. We made eye contact. He did not speak to me. I waited five minutes before asking him if he knew where someone was who could check me in. Turns out, he was the front desk manager and had just ignored me that entire time! He also looked at me strangely. It gave me the creeps. Once in the room, we began to notice the a/c wasn’t working properly. I went down to the desk, and again had to yell “hello!” To get anyone to come to the desk. A lady was working this shift, and she seemed exasperated to have been summoned to do her job. She moved us to another room, which stink but had a working a/c. We decided to just tough it out. Later in the day, we realized the shower didn’t work. The way we figured this out was my children had completely blackened the bottoms of their feet from simply walking in that room barefoot. We went to take a bath and clean them up, but the shower wouldn’t turn. Oh- and the mini fridge didn’t work either. All in all, I would say SKIP this Hampton Inn. Not a good place at all.

The pool was great. we were located close to everything we wanted to visit on our vacation. The only thing I didn't like was I dropped my portable alarm clock under the bed and I don't think anyone had cleaned under the bed for a very long time. No carpet on the floors and after 5 days in the room the floors were very dirty. Breakfast was not hot. I never had hot water for my hot tea daily but they microwaved it for me.

Clean space, great location

Excellent 💯

The price was ok.

...

.

I stayed for just one night, but it was a great experience. The staff was friendly and welcoming; the room was clean, comfortable, and had everything I needed. The location was also very convenient, making it an easy and pleasant stay. I would come back if I’m in the area again.

Need to put higher commodes in the bathrooms. Everyone was so nice and polite.

It was decent

The stay was fine except when the water was turned off mid-morning when check-out was at 11. I was unable to shower and then miserable the rest of the day.

The hotel was clean. The staff was extremely friendly and professional. The breakfast and kitchen staff was really lovely.

Breakfast was very good and the staff, particularly the lovely woman in the lobby responsible for breakfast and the seating area was excellent as was the gentleman responsible for maintenance

It was close to many shopping and restaurant options.

Nice, clean, comfortable

The room was a disastrous! Mold, dirt, oil, smears were everywhere! There were cracks, dings, water damaged ceiling, lint and oil all over the upholstery. They said the floors were replaced. I have pictures I will post when we return. I tried to ask the young man at the front desk. He said they didn’t have a manager and he couldn’t help me. The front door had tools and debris so you couldn’t bring luggage through. We tried to get off the elevator and the was a guy at the elevator doing plaster. The air conditioner had mold and other debris with a dirty filter which really kicked up sinus and allergy symptoms which I rarely have. The bathroom was bad! The tub, toilet, and floor were filthy. Glass, mirrors, windows, and pictures were smeared lock someone took a wet dirty clothed and wiped them. It was a horrible stay. I couldn’t believe they have a license to operate as a Hampton Inn.

room was unclean with bugs on floor.

Clean, good location,

The hotel had previously been flooded. They were under renovations. It was horrible!

Don’t like hard wood floors. Heater made a lot of noise the first two nights