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good stay

The room needed a complete overhaul. The room was poorly lit. The curtains were torn. The carpet was stained. The tub was chipped. I went to a Hilton Hotel and felt like I stayed at Motel 6.

This is a great location if going to an event nearby. Room met our needs. Things I didn’t like included absence of shuttle and the offensive dirty mop pail smell in the foyers on each floor. The staff were pleasant and attentive.

My room had water damage on the entire ceiling so the paint was peeling. They only provided one towel with no washcloth or facecloth. There was no soap in the bathroom sink. There was no lotion. Staff is not friendly. Housekeeping knocked at 8am and every hour until check out time at 11.

Great breakfast, lunch, and room!!

Comfortable and close to the convention center

I did not like this hotel no heat or hot water and I was told to email the manager because she wasn’t there

13th floor room and hallways had strong odor of mold as if it had no operating HVAC or make up air unit working but the minute you stepped of the elevator and into the carpeted area it really hit you. Also we asked twice for shower gel to be replace as it was empty but never got any and breakfast quality was very poor for the 78 dollars we paid for 2 adults and two small kids. Hilton needs to step up their game the Hampton just a few blocks away is cheaper and better and gives free breakfast of the same quality

We were greeted with very friendly and nice check-in women. They were able to answer our questions. The room was clean and quiet. The beds were very comfy. The sink bathroom barely had a drizzle of hot water coming from it but the shower was fine. It was hot as he[[ in the room. There was a sign that said to open window to cool off the room but we couldn't get the window open. We all had a hard time sleeping because it was too hot. Location was great. Pool was fine. Overall, our stay was good. We would recommend this hotel.

Excellent service and well kept property.

Comfortable bed, friendly staff, good amenities

Everyone was very polite. Hotel itself was very clean. Only bad thing I can think of was the heat/ac in the room. With it being winter, the ac wouldn’t cool. But that was no big deal. We just like to sleep with a little air flow. Definitely a good choice when going to the MVP arena. And a bonus. Nothing seemed to be open nearby to grab a drink. Thankfully the hotel bar/restaurant was open late to grab a drink and quick bite. It was packed at 10pm but there’s no way you would hear the noise from our room on the 10th floor. Will definitely stay here again in the future.

I did like that when we booked separately they still put us all together and we were able to have three room that were all connected within. What I didn’t like was that my daughter’s room was dirty and the bathroom seemed gross! I didn’t like that the desk personal were not friendly and nice. We asked for transportation to go to a local restaurant a mile away and the shuttle was able to take us there, which was great, but there was miscommunication on the shuttle with the front desk as we had to seek out the driver ourselves as he stood there. The driver took us to the restaurant and told us he could they could come back and get us, but we might have to wait depending on if they’re doing other runs to the airport. It was time to leave the restaurant my daughter called. They said the shuttle would be a few minutes longer like 15 minutes we waited a half hour and called back due to the no-show of the shuttle. The lady then said the shuttle could not come and get us because we were out of range never called back to tell us that and even when she called never told us that. But the shuttle driver said it was in range. It was not even a mile away so we were left stranded at a restaurant that is now closed looking to find Ubers. Very disappointed we stayed with Hilton before and I will have second thoughts next time I book with them.

Great location.

My recent stay at the Hilton Albany was average overall. While the hotel is conveniently located, the experience left something to be desired. I stayed on the 13th floor, and the room itself was basic nothing particularly noteworthy about the furnishings or amenities. Additionally, I noticed that the room was a bit drafty, which made it slightly uncomfortable, especially in the evenings. The breakfast options were also limited, which was disappointing considering the hotel’s reputation. I would have expected a more varied selection, especially for the price point. That said, the staff were polite and efficient during check-in and check-out, and the common areas were clean and well-maintained. While my stay was not unpleasant, I don’t feel it stood out as a memorable experience. If you’re looking for a convenient place to stay in Albany without high expectations, this hotel could work, but there’s definitely room for improvement.

My recent stay at the Hilton Albany was average overall. While the hotel is conveniently located, the experience left something to be desired. I stayed on the 13th floor, and the room itself was basic nothing particularly noteworthy about the furnishings or amenities. Additionally, I noticed that the room was a bit drafty, which made it slightly uncomfortable, especially in the evenings. The breakfast options were also limited, which was disappointing considering the hotel’s reputation. I would have expected a more varied selection, especially for the price point. That said, the staff were polite and efficient during check-in and check-out, and the common areas were clean and well-maintained. While my stay was not unpleasant, I don’t feel it stood out as a memorable experience. If you’re looking for a convenient place to stay in Albany without high expectations, this hotel could work, but there’s definitely room for improvement.

Close walk to Abany City Center, hotel rooms are a little older needing updating. Was ok , location was great.

Rooms are showing their age, and food options could be a lot better.

Staff was very nice and we only had a short stay as we were there for a show. The actual room was a bit rundown but we werent there much other than to sleep -- and the bed was comfortable so can't complain.

The bathrooms are small other then that it’s fine