Hilton Garden Inn Charlotte North

It was not to bad but i was expecting better . Staff was good 👍

Very convenient and super pet friendly.

Wish the offer included breakfast

The property has some age, but the PEOPLE there were GREAT!! Extremely kind and would go out of there way to accommodate needs.

Comfortable place to stay in a great location. Front desk staff could use some training in customer service. It’s rude for management to be on their cell phones instead of handling the customer in front of them. Breakfast is also extremely overpriced.

Expected so much more from Hilton. No breakfast unless you pay $13 for the same breakfast every other hotel gives you for free. No laundry bag in the room. Mildew in the shower tile is as old as the hotel. No WiFi. I get more basics from a motel 6 at 1/3 the price.

Good experience overall. Breakfast should be included IMO given the nature of the breakfast. The room I stayed in could use some TLC. However most hotel staff were friendly.

The lobby looks to be nicely updated, but the second you open the door to the room it’s a Time Machine back to 2005. No streaming, only 1 bedside table, lights in the corner of the room that you have to stretch to turn off/on, horrible uncomfortable pillows. We went to the breakfast buffet to find out it’s $12.99 a person for a very basic continental breakfast. The rate was cheap and we were only in town for a tournament, so it got the job done… but don’t expect much more than that.

We were charged more that what Hotel.com quoted me then they sprung a non refundable pet fee.. NEVER saw the pet fee on your app when I booked!

Wonderful place

The system was down when we got there so we had to go find somwthing to do. Room wasnt the cleanest. The bathroom was terrible it wont let me load pics that i took. We were suppose to get military discount we did not.

My stay was great. Close to all my needs.

The last tenant must have had a fragrance company. The room smelt sting of perfume. Also, across the street was a bar of some sort that was noisy with traffic until around 3am.

Good

Paying for breakfast in hotels is crazy

It was convenient to the location I was visiting. Great location and plenty of eateries nearby

Nice staff

The room was very put together. However, the hallway smelled bad, and I did not like breakfast wasn't complementary for a King bedroom.

Check in was upsetting because there were undisclosed charges I had to cover after already paying for my room. The attendant that night was careless and a little rude. Our room was clean but furniture was missing wood, in poor repair, the fridge was messed up, the bathtub was in poor repair, and the blanket was very scratchy on the bed. The bed was ridiculously comfortable and the sheets were so soft! The tv could use more channel options for families though.

Great service, great beautiful property