Holiday Inn & Suites DES MOINES-NORTHWEST, an IHG Hotel

I was traveling for business in the Des Moines area and stayed here. Commute to and from downtown Des Moines wasn't bad, with travel time around 20 minutes one way. The room was clean and quiet. The shower head didn't have a lot of power, but it got the job done and was the only negative from my experience. Overall, the hotel was great, and I will stay there again in the future.

Very little lighting in the rear parking lot

Rude service staff

Had a few issues, first room had no hot water and wouldn’t get warm. Rooms very small, was able to change rooms and that helped but what a hassle! 2nd room had stuff written on the walls and barely anyway water in the toilet.

This hotel needs to be updated.

Should have free breakfast!

The ironing board closet had a piece that was peeling off. The bathroom had a hole that was kind of plastered over it. For the price I've been in better places.

This is the second time I've stayed at this property, with a few more visits scheduled over the next couple months. The area itself is not great as it's a seedy part of Urbandale, however the hotel itself is tucked away off the main street and is fairly clean and welcoming. The staff has always been top-notch and the rooms (cleanliness and amenities) is adequate if you just need a safe, clean place to lay your head. Definitely would recommend this location.

Nice hotel

I felt very safe here, and very friendly and helpful front desk staff (Caleb!) and the shuttle driver (Kevin). My only suggestions would be to skip thebweekend breakfast buffett, wish the pool water wasntbso cold, housekeeping staff spoke no English sonitbwas difficult to ask ffor fresh linens when I neded then.

Very helpful and friendly front desk staff. Clean, very quiet, and felt safe.

Property and everything within the property was and is great, however is in a seedy part of town. The hotel is relatively secluded so no issues but worth knowing.

Front desk staff was very less interactive and didn’t want to talk much even after asking things. No updates on breakfast, asked whether there is drinking water bottle in the room or when asked where or how can we get water, he said they don’t have atall. How is it possible

Hotel and out room was very clean , room was quiet with a comfortable bed and clean bathroom.

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Very clean great shower good location

Close to interstate, food and gas nearby Check in through Expedia was easy, the booking desk attendant was friendly and very helpful Pool was a little chilly and no hot tub if that is your interest. We stayed overnight on trip to KC. Would stay again if the need arose

Favorite place to stay in Des Moines, great location and cleanliness

Offered a free upgrade.

Review said breakfast was provided as it is in the other holiday inn express that I have stayed at but it was not. Had I known this I would have booked a different hotel. Staff was not welcoming.