Holiday Inn & Suites SYRACUSE AIRPORT - LIVERPOOL, an IHG Hotel

Restaurant food not so good

Had a good stay, zero complaints

James at the front desk provided an excellent customer service experience and helped answer any questions we had about our stay and the area.

The room they give us for $200. Was very dirty

Do not stay here- it is a dump

Great

The hotel was quite nice. The room was clean and large. The staff was very friendly. One problem we had was when I closed the bathroom door (barn door style) the door became jammed and I couldn't get out of the bathroom! The door wouldn't budge. LUCKILY I wasn't alone. My husband had to tug on the door until it popped off the rail. I can't help but think about what would have happened if I was alone. unable to open the door, no phone, the door to my room was doubled locked. Maybe change the doors?

The hot tub was extremely hot but the jets didn’t work, we weren’t told. Our room didn’t have hot water in the shower and when we told the desk they said maintenance was coming and they never came. Everything else was nice

everything was cool

Holiday Inn never disappoints but goodness was the building hot in all areas outside of the room. Loved the kitchenette inside the rooms!!

The hotel did not have my reservation that I made through Expedia and it was fully booked. After 45 minutes they “magically found a room”. What a shitshow

My room had the previous occupations trash in the bathroom trash can. I was here for a conference and when I went back to my room at 9:30 they were doing a check out clean on the room which I never checked out of. They took the food from my fridge it threw it away. I had left items on the bedside table and the house keeper told me she'd be done cleaning in a few minutes and I could come back. I spoke with the receptionist and her resolution was to offer me their free breakfast buffet ...... The conference room had Ac units with dripping water the first day and they turned them off the second day so when we showed up it was unbearably hot and humid.

Liver Hotel Disappointing 1. We booked multiple rooms for multiple nights. We also drove in 2 hours to come here. 2. The kids were excited about swimming and was the primary reason your hotel was chosen. The pool was closed the whole time. 3. Also we requested more towels as we have a 3 month old and it was not available and never brought up 4. We also ran out of toilet paper in the night cause they were not replaced when to room was cleaned 5. Lastly overall service was disappointing

The restaurant and pool are great and staff if pleasant and helpful

The hotel is conveniently located by many restaurants and close to the airport.

Great place

Nice facility.

Upon check-in

Stayed mainly for the hot tub but found out broken upon arrival

The breakfast was awesome and the staff providing the breakfast were so friendly and nice.