Holiday Inn CHICAGO SW-COUNTRYSIDE CONFCTR, an IHG Hotel

Front desk guy was very ignorant and unpleasant when I checked in. But when I checked out the other guy was nice.

Nice room

I had a very nice stay. Would stay again if I was in the area!

i enjoyed my stay.

Pool and Jacuzzi under repairs then found out food was closed as well and we all arrived starving..2 star hotel now at best

Just a note the shower door in the bathroom. The handle was loose in the room 609 also the toilet paper holder in room 60 one was loose. Also, one of the biggest problem is the fan in the bathrooms continuously running, which makes it not quiet at night and that those a big issue because when you’re in the bathroom, you can see a big draft coming from underneath the bathroom door going to the exhaust fan, which makes it not comfortable for someone sitting in the bathroom or taken a shower

This is my 2nd stay at this property. The stay was good. Staff could be a little more friendly.

The place looked closed when we arrived, and the person at the desk didn't seem to notice me standing there until I said something. Room seemed like it was just reset from previous guest, like towels from guest prior we're just hastily folded and put back. Curtains for window were broken, so it was hard to block out the parking lot lights, and the hallway smelled like someone had used it as a bathroom. Our bathroom shower looked like it was finished in a rush by an unlicensed handyman, holes in the shower where fixture covers should have been, and the water leaked out in to the bathroom all over the floor. Had to use towels to levy the water from flooding the entire bathroom while taking a 5 minute shower. Plus there was hair from previous guests all over the shower curtains and walls. Also, saying it had a breakfast was quite the stretch. Old coffee full of grounds. The bed was comfortable, but I would be very hesitant to ever stay here again.

Lack of hot breakfast options otherwise very nice 👍

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Was disappointed there was no restaurant on the premises like the website had stated. The reason we chose that hotel was because it had a bar and restaurant on the premises. We like it when we can stay and have the comfort of the hotel and restaurant in the same place.

Enjoyed my stay

We liked the spacious rooms and grab and go breakfast.

This is our hotel of choice when we are in the area. It's an easy drive to Soldier Field & downtown. The rooms have been updated and are clean & very comfortable. We will stay here again. Unfortunately, there was a glitch with the Hotels.com system & our reservation was not conveyed to the property. The front desk was very helpful and took the time to fix the problem, apologizing to us though it wasn't his fault. Our stay was not impacted in the slightest.

Very quick and easy check in. I love this place also because they offer late check out when rooms vary!! which is the best & is the only reason why I keep coming here. Very clean and nice rooms also

The young lady at the front was exceptional during my entire stay. The other front desk staff were okay as well, but hounded me about payment after 12pm because of the late check out

Bedbugs!!! We stayed for 2 nights in December 2024, found a full grown bedbug crawling on us while we were relaxing. Took photos and sent to managament. I put the bedbug in a plastic bag and brought it to the front desk at 11 pm. Had to change rooms a few floors apart at 12:00 am! Ive called a numerous times to talk with managment but they say they are busy or will give you a call back and employees say they take this very seriously. Now its been a full week and management has not called nor emailed. I doubt they did anything at all to rectify their infestation, and am just hoping I wont write a review since I acted calm and collective during the situation. My gf couldnt sleep the whole night because she had bites on her back and was scared. We had to sanitize our clothes, purchase multiple bed bug killers for our clothes and baggage and have the potential of having BEDBUGS in our homes which can cost thousands to fix. Dont waste your time and money staying at this location and possibly spending thousands to not have to live with bedbugs. A disgrace to the Holiday Inn name.

Si nice place.

Beautiful

Safe always takes care of me when i stay