Holiday Inn DUBUQUE/GALENA, an IHG Hotel

This was a good hotel, but the walls were so thin that we had to listen to someone's loud 2:00 a.m. "festivities" which was gross. We also ended up staying during a soccer tournament and there were sooo many families taking up the lobby area that didn't seem to care that there were other people also staying at the hotel that weren't part of the tournament. Both of these things aren't things that the hotel can fix necessarily but would be useful information for someone who is looking for a quiet stay. Besides that, the location was great, the staff were friendly, and the rooms were clean!

The staff was friendly and inviting. Very professional and efficient. I would stay again on my next visit.

Nach vielen Hotels in den USA mit Einweggeschirr war es schön, hier mit richtigen Tellern zu frühstücken. War auch sehr lecker.

Antiquated propety with minor face lifts. Not the best in the area but immediately across from the 5 season center so location is ideal.

C

Hotel was clean and had a contemporary look but some common modern amenities were missing. Notably missing were charging outlets/stations common to most hotels these days. Also we were located next to the elevator shaft, which was fairly loud.

Very nice soon as i walked in and the rooms were amazing

Had a nice atmosphere. Disliked that they did not get my room cleaned any day I was there.

Hotel is very nice in downtown Dubuque near the river. However when we arrived there was no one at the front desk and no bell or call system. Eventually I found someone in the restaurant who assured me the front desk person would be there soon but obviously didn’t contact anyone. After waiting again I called the hotel. The ringing phone brought an employee from a back office, who said he had been busy with paperwork. He apologized and was friendly but it took 10-15 minutes to get help.

Nice lobby and clean rooms

We attended a concert at The Five Flags Center so the location was excellent and were able to have dinner right at the hotel before. Kind of disappointed that we were not able to have a drink in the restaurant/bar after the concert.

The overall property was good and well taken care of. The issue we had was the bathroom floor had very visible hair from the previous occupant, It was very easily seen which means that they didn't do a very good job of cleaning.

Right across from the five flag center. Place is convenient and the staff was great.

Honestly the weirdest thing was stay in king size room, sheets on bed appeared to be queen size and were barely on the bed. Very quiet room and excellent staff. Would stay again.

My husband and I come to Dubuque every year for the Holidazzle and to relax and enjoy the downtown area. We had the best stay at the Holiday Inn - it was fabulous! The staff is incredible friendly and helpful, special shout-outs to Barb at the front desk for being so fun and welcoming, to Amber in the lounge/restaurant for taking awesome care of us all weekend and to Jeff the shuttle driver for giving us rides to dinner and back on such a dangerously cold night - this was an AWESOME perk!!! Thank you Jeff, Barb and Amber, you guys rock and you made our weekend getaway really fun and relaxing! The location is perfect, you can walk to so many great places to eat and drink! And it's a great place for families to gather, plenty of space to spread out, eat a pizza from the Shot Tower in the giant comfy lobby, the kids can swim in the pool, the lounge is handy to watch sports - this place has it all at a reasonable price and safe parking! Perfect!

Excellent location. Very clean and near lots of activities and attractions.

Wonderful stay and welcoming staff. The restaurant off the lobby added a nice touch. Also, so many great restaurants were nearby.

Very close and convenient

Staff was very polite and building was clean but cafe is very slow and forgetful with food orders. There was no complimentary breakfast. I was very disappointed with this hotel with no complimentary breakfast. I'm probably not going to stay there again 😕.

I would have liked to leave a positive review, however we experienced an unexpected illness the day of the reservation and were unable to make it into town. I called the hotel and Hotels.com to request a refund, however my request was not honored. I am disappointed since I am on the hook for the full amount of the reservation. I have used Hotels.com for years and is my preferred method to book hotels. I wish they could have taken that into consideration and at least offer me a credit on a future stay due to our unforeseen circumstance.