Holiday Inn Express & Suites BESSEMER, an IHG Hotel

The property was closed and I was never informed

Though ingress/egress was a little challenging (prob due to construction?), it was right off the highway, so that was ideal!

The hotel was permanently closed when I arrived. Neither the hotel nor Expedia contacted me. I had to rebook with an hotel at 8pm costing me $300 more. Who will reimburse me.

Facility need upgraded.

They were closed for renovations and no one contacted us to let us know. We had to find another place to stay. This is definitely unacceptable and we are expecting a full refund.

It's a very nice and reasonable place to stay. The staff was also very friendly and helpful.

First off, all the staff was friendly, helpful and doing their best. My problems with this hotel are definitely just from choices of corporate management, that is doing the fastest, cheapest on this place. It was recently bought by Wyndham, the sign is still a tarp. We stayed in the remodeled 3rd floor, and already the refrigerator didnt work and the shower was plumbed backwards so hot was cold and cold was hot. Also the shower leaked onto the bathroom floor so all that new remodel will have water damage soon enough. Also, the bed has two side lights and some mood lighting across the headboard, but they all turn on with one light switch on one side of the bed, and you can't flip between the options. A real manager's special. Also at breakfast the waffle iron was broken and there was no gravy for the Biscuits.

The second shift front desk service report was awesome. Very helpful and caring.

Rooms very clean, always clean bed sheets, towels. TV/Cable did not work properly, however I did not report it because I used wifi. Only had breakfast 1 morning out of 4. Due to Jan. 1st, staff said she was off for holiday. We had breakfast thursday. My 3 yr old daughter and I came down for breakfast Friday, no breakfast. Front desk said she was sick and went home. There is a sign posted saying no breakfast served this weekend. No other breakfast options offered.

I was impressed with the cleanliness of the facilities. Everyone was very nice. It was a nice stay. I will return.

The Baymont is very clean and signing out. The rooms are beautiful except my room to 11. Had the bathtub drain slowly and the morning breakfast. They say it's a full size breakfast. It did not have yogurt juices. It only had powdered eggs turkey sausage that was burnt with gravy and cereal. Comparable to like Holiday inn Express does a full breakfast and the ruins are the same price. Next time I will stay at the Holiday inn Express because of the breakfast

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Good checkin. Nice room. Good price.

Hotel was very clean, smelled good and the bed was super soft and comfortable..My weekend rate was very affordable and enjoyed my stay... Thank you

Problems with this hotel came about when we informed the staff of issues while staying on the hotel property. The staff was very uncourteous and unprofessional. They did not provide resolution for the iissues we had. Staff memebers openly discrimnate. Beware of your stay and check room thoroughly.

Poor housekeeper room had begs got picture of them

My day was OK. The bed was comfortable, but the furniture in my room was old and spotted up the carpet smelled.

Good place to stop

Recently taken over from Holiday Inn Express & in need of maintenance & renovation. Lots of small issues that need attention. Main issue was bathroom light/fan combo that sounded like the motor was jammed. Didn't feel safe using it - so no light either. Neighborhood not the greatest. Good staff doing what they can with what they have

Great stay for the price. Close enough to either Birmingham or Tuscaloosa for gameday. Will be staying again