Holiday Inn Express & Suites CLUTE - LAKE JACKSON, an IHG Hotel

We had a wonderful evening in the hot tub, coffee was hot and fresh at night, and breakfast was amazing, we slept well and enjoyed a clean comfortable room!!!

Some staff were attentive others less so. Breakfast was subpar. Don’t seem to be enough staff on duty. Floor in public toilet was dirty. Overall I was disappointed

Nice clean hotel with nicely laid out rooms.

Very relaxing stay. The staff was helpful when needed. Great breakfast.

Nice hotel

It was Great!

Nice hotel! Definitely would stay here again!

N/a

It’s close to a few fast food restaurants and under 10 mins away from city center.

I liked everything about this hotel except that we had to ask for pillow cases because the pillow cases on the bed smell like body odor. White sheets smelled too, but we modified. Breakfast was ok.

Unfriendly staff. Room was hot and stinky. Shower was horrible. Bad experience and will never stay there again.

The shower faucet was hard to close the valve for the shower to engage and pressure was extremely low and very little hot water

Demasiada humedad en la habitación olor penetrante

Not much value for the price. AC was set at fixed temp and could not be charged making the room temp uncomfortable. The breakfast service was limited and lackluster

Housekeeping ..hours are to late and there was pot smoking done outside

At first our reservation was a large room with 2 separate private rooms or u can say a room in which you have 2 separatesoors or rooms, but when we arrived they told me that they have a single room, although our expedia reservation clearly says we have a large room with 2 private doors. Anyways, we have no choice as she said she has that kind of room but at triple the price. We took the single room, upon entrance the room, Bedsheets were v dirty, so we had to wait. Room service was very prompt and professional. Breakfast was good. Elevator was making weird noises. Overall, nice family place. V close to restaurants and convenient commute to Surfside beach. Only disappointed and confused why expedia booked us a false room and the hotel has different upon arrival. Front desk told me they cannot do anything although they agreed our reservation is different, and that he will take a note of it.

Things are broken and internet does not work during our stay.

Nice pool good view of wooded area but limited road access

This was the worst experienced i've had in my life. Checked in time supposed to be at 3pm and we didn't get the room until after 4:30pm. Then when we got the room, the room was dirty, the bed still had hair which mean that the sheet was never replaced. we had to call the front desk again to come and replace it. It took them forever to come and replaced it. then, when they showed up, they told us to get out of the room because they didn't want us to see if they did replace or not. they were freaky rude! we will not stay at this hotel again! Note: The front lady was freaky rude!!!

Elevator didn't work. Breakfast food not very good.