Holiday Inn Express & Suites HOUSTON-ALVIN, an IHG Hotel

The staff and the stay were amazing

It was great. The bed was very comfortable and we slept really good during our stay.

Everything was excellent

The staff here (Christina) was very responsive to the guests needs. Nice, clean place.

The only thing I didn’t like is that I was over charged for checking in a little bit earlier. I do understand that some places require an extra charge but paying almost what I payed for the whole night is a little bit too much .

Wifi was very bad Food was great

Very nice property. Rooms are spacious and clean. Beds are comfortable. Very clean and nice common areas.

The guy working last night when i checked in was very rude.

Property desperately needs an update.

I just like how convenient everything is with the scheduling and check-in process, especially when you have a random pipe burst in your parlor.

Nice and quiet place.

Muy comodo, limpio y accesible, el desayuno excelente y las personas que atienden maravillosas

We had six family groups staying there and the hotel was really nice about getting us all on the same floor. Very friendly staff. Can’t beat the price. Could use more overhead light in the room, but most hotels seems to be that way.

It's an older building but has had updates done, some not so well but they're trying. It's clean, staff friendly/helpful.

In an industrial area No stores around except a Walmart. Just not a nice area. Staff was great. Hard to get a taxi out there.

It was dingy. There was a smell. You could tell that the hotel has not been well maintained or thoroughly cleaned regularly. The staff was friendly and helpful though. Light switch was broken. Shower door handle was loose. Shower surround needed to be caulked. Dirty corners like cleaning was routinely rushed through and not detailed. Tile grout was grimy. Elevator was damaged and in need of maintenance. Toilet was broken and had to switch rooms

Christina was very nice & courteous!! Property is getting a little dated.

The person that checked me in was very kind and knowledgeable

Overall good

Customer service was amazing