Holiday Inn Express & Suites PIGEON FORGE/NEAR DOLLYWOOD, an IHG Hotel

The overall stay was good. However, the Jacuzzi tub kept spitting out black flakes from the jets. We didn’t use the tub. The desk person did adjust our room bill due to this.

the area location and shopping areas

Clean and quiet. Nice breakfast buffet.

Great hotel and location! Staff was fantastic

Breakfast was really good each day. Good location. Only thing was no extra chair in our room.

Front desk stuff was very nice and helpful. Room clean, bed very comfortable, having jet tub in the room was excellent relaxation after being hiking for long. Breakfast was good and hot. Overall very satisfied with hotel. Definitely will be back!

Just wonderful

Great overnight stay for a quick trip to celebrate a family event. Nice breakfast, friendly staff and easy access to surrounding shopping and dining.

my only issue was with the keys . when I got to the hotel, I went to my room and the key didn't work. I hadn't put it in my pocket, it stayed in my hand. The next morning I ran out to my job which is the reason for my stay and when I came back my keys didn't work again. The only response was that my phoneust have demagnetized it. I am 67 years old, I understand how that works. Getting it replaced and an apology would have been sufficient.

The room was fine, the bed had a deep indentation from someone heavy sitting up watching tv.

Staff was friendly and it was close to restaurants. Room was a little dirty for my liking (clump of hair on shower floor and stained grout). Fine for a night.

Would stay again.

Fast check in easy to get to. Cleanliness . Great soft sheets and towels . Had a good night sleep.

Hotel was nice and clean. Parking was easy.

Professional and caring staff. Great breakfast buffet.

Well day one was good no issues day 2 we dealt with ants, but staff was very prompt to take care of it. Day 3 the mini refrigerator was leaking water in walk area. Did report those to front desk. Very nice breakfast and staff

Our room had ants those ants left my daughter with bites and a er visit. The ants were in our suitcase after night 1. We were told “it sucks to be us” because they had no other rooms and pest control couldn’t get out to the property until the middle of the following week. We went to wash our clothes because of the ants to find after $20 that the dryers didn’t work. The hot tub was not working and there was no lazy river. All employees but two were very rude. We didn’t get to check in until after 1 am their time and a discount was refused unless we were 39 minutes later. This was the most miserable experience

Great location. Very quiet. Would definitely stay again

Check in was easy, and the staff at the desk was extremely kind and attentive. Parking was free and easy. Although the facility is a little older, it was renovated and clean.

Th customer service was beyond exceptional. They took good care of us. It was our 17yr anniversary they even did something for us as a complimentary. Hotel room was very nice. Breakfast was good as well. I will stay again at this hotel.