Holiday Inn Express & Suites SAN DIEGO - MISSION VALLEY, an IHG Hotel

Nice Hotel

Facility is clean. breakfast is fresh and great. Staff is excellent. the hotel is safe.

Easy check in, the cleanliness of the hotel, only issue the room had a humid stench. Everything else was great

This was a perfect place to stay. Except the $24 a night to park right outside the Holiday Inn.

You had to pay for parking - never had to do that before.

Very clean, exceptional service provided by all staff

El hotel me pareció limpio, con buena atención y bien ubicado. Los desayunos con buena variedad y se agradece las máquinas de café grátis las 24 horas. En nuestra habitación se escuchaban mucho las posadas del cuarto de arriba aunque eso suele ser habitual en cualquier hotel. La habitación muy limpia y las camas cómodas. En general muy recomendable.

Great property

Cuando llegamos nos asignaron una habitacion a un lado de la lavanderia, lo que ocasionaba mucho ruido en el baño, ademas el aire acondicionado hacia mucho ruido. Les pedi que me asignara otra habitacion, me dijeron que si, que la estaban limpiando y cuando regrese me dieron la misma habitacion. La habitacion siempre estaba muy fria, hasta me resfrie. Lo cual se me hizo muy mal, no pienso volver a hospedarme en ese hotel.

Clean property. Parking was a little tight and they charge 25 dollars a day which was not great but overall a good stay

None

Good place to stay.

Great hotel in all regards except internet was finicky! Staff was nice and breakfast was great! They called twice to find out what time we wanted to check in. Maybe strange but maybe considerate for their planning. Too short a stay to comment more

Fun time

Rooms took to long to be cleaned,left at 7:30 in morning came back at 3:30 still not cleaned, not good !!!

Todo funcionó adecuadamente, el hotel es cómodo, amplio y está en buen estado de mantenimiento. La ubicación es excepcional para viaje de placer por la zona.

Tried checking in early after 1pm due to trip logistics and was told to come back after 3pm. Held our luggage which was appreciated. Came back after 4pm and told rooms not ready. Waited for a “manager to do a final check” which took almost 30 minutes. Two travel weary families with all our luggage waited in the lobby. Then our room air conditioning was insufficient. Asked for it to be sorted while we went out for dinner. Came back to same problem and asked for help again only to learn their resolution was to keep turning down the thermostat temp (which isn’t the issue and doesn’t result in cool air). Third escalation resulted in waiting 2 hours for a fan to be delivered. Attendant at front desk couldn’t leave his post because he was the only hotel employee for the evening! This is not safe. Went to the lobby with our families to enjoy the TV, lounge and fireplace only to find out that the fireplace wasn’t working. The attendant was unable to get it working and actually had the gas running without being lit for too long. We had to tell him ourselves to stop the gas and let it dissipate due to safety reasons. The TV didn’t have the event on we wanted and the attendant didn’t know how to toggle the TV either. On the second night our family was parking the car and the San Diego police arresting a man in the back lot of the building. Also we think we watched 2 separate evictions of squatters by police from the adjacent residence/motel.

Very happy with our stay. The hotel and room was kept very clean, the staff was very friendly and the breakfast was great. Loved the pool and hot tub.

We really enjoyed our stay and the breakfast was great . Only downfall is the apartment/old motel building infront turned into apartments , the tenants did not bother anyone or make us uncomfortable just looks run down

Cop cars all over the area when we arrived. No restaurant in the place. Breakfast was okay. Difficult to find entry.