Holiday Inn Express & Suites TACOMA SOUTH - LAKEWOOD by IHG, an IHG Hotel

I stayed at this hotel overnight after visiting Mountain Rainier with my daughter. The first person to welcome us was a young hotelier at the counter. He explained to us very kindly and always had a smile on his face. That was the most precious thing I experienced at this hotel. I couldn't ask for his name, but he had a nice dreadlocks hairstyle.

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Decent Holiday Inn but def in a busy area and noisy by the highway.

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Non-stop train and highway noise.

The location is good. Staff are very friendly.

Everything was superb. The staff was superb. Especially Mata. The best Continental breakfast I've had so far. The only downfall so far is that we checked out an hour and a half ago. And the deposit hasn't been put back on my card yet.

Jacuzzi was great, breakfast was amazing, staff was fun, good location, ease off and on major intersections.

Nice clean hotel, good location. Friendly staff. Nice breakfast buffet with plenty of options. Located just off Interstate 5, but just minutes away from anything you might need for food, shopping or gas. Definitely recommend 😁

The breakfast was pretty dang ol good.

the toilet handle nut on the inside of the toilet needs to be tighten. I hand tighten it as tight as i could but a maintenance man needs to tighten it down with a wrench. the toilet won't flush if it isn't tighten .Rm 230. Have hin take the lid off and he will see what I'm talking about.

By freeway

When A Hotel offers free ear plugs in every room you should pay attention. Located next to a busy freeway and a highway intersection a good nights rest can only be achieved if you can ignore the noise level provided by honking cars , revving motorcycle engines and the occasional train horns in the distance. Better windows and a more solid wall construction could help here. Employees were nice and rooms were clean - no complaints there. Would not recommend because of the noise issues especially considering the room price.

Rooms where not ready for almost an hour. The pool was shut down with no notice until next day. Once the pool opened it was dirty and bathroom was clogged with poop. Now i getting random small charges on my bank card from them.

Overall the stay was good, beds and pillows were comfy. we had some issues with the key cards and upon arrival to our room we found ants on the bed and tv console.

Homeless nearby

Enjoyed our stay. Our only complaint was the breakfast was sometimes “empty” and it took quite a while to refill. Otherwise we loved it!

Very

The staff were accommodating and polite.

Everything went smoothly, from parking to check in to check out. My room was clean, comfortable bed with lots of pillows and equipped with all the basic necessities. Breakfast was good. 24/7 fresh coffee and cold refreshing water in the lobby are good perks. The entire hotel smells refreshing. Felt safe. Awesome staff. Highly recommended. Value for money.