Holiday Inn Express & Suites TYLER SOUTH, an IHG Hotel

Best breakfast I’ve had at a hotel- yogurt, fresh fruit/berries, cottage cheese, oatmeal bar, eggs bacon etc. even had a fountain drink machine with cokes! Room was gorgeous and so comfy. Only complaint was the water wasn’t very hot in the bath/shower

Nice place overall. The lady at the front desk was the friendliest I have ever encountered at a hotel. She was professional, courteous, and really seemed to like her job. Breakfast was good.

Spacious rooms. Appreciate having 4 adults in one room and not feeling crammed

Website listed room as having a whirlpool in suite. We chose this location based on this information. Desk clerk advised whirlpool hasn’t worked in months but websites keep listing it as availabke(and charging for it). We arrived after a long trip and couldn’t use whirlpool. Extremely disappointing. Was late in evening. Didn’t have the energy to book somewhere else. Clerk said they had advised 3rd party online sellers but they haven’t stopped listing whirlpool. Even today, it’s still listed. UNBELIEVABLE

Front desk staff was great at check in and check out

The room had that old hotel room smell.

This hotel is a very nice place to stay. It's quiet, clean, and has very comfortable beds. However, last night I booked a room there (online) with a jetted tub, specifically for the jetted tub. When I checked in I was informed that the jets didn't work. Which means I paid extra for nothing but a larger tub. Although it wasn't what I paid for, I tried to make the best of it. Then when I woke up this morning and was going to get ready to leave, I quickly discovered that there was no water and was informed it would be off for at least another hour. So, I had to get ready( brush my teeth, etc.) without any water. No one even offered any form of compensation for me not getting a jetted tub or for doing without waster this morning. Very disappointed.

POOR IN ROOM LIGHTING, ELEVATORS NEED TO BE REPLACED, CARD FOR DOOR NOT EFFIECENT, WORKS SOMETIMES, DIDN'T LIKE WAY SHEETS WERE MADE UP, INTERIOR OF HOTEL SHOWING LOTS OF AGING, ETC. VERY DISAPPOINTED.

It was great

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Meh. Quite run down, but under renovation. Staff wasn’t very friendly

Buildimg/Hallways/Room clean. Air conditioner did not work properly.

That is our go-to place whenever we come to Tyler

The staff was friendly, the room was very spacious ,and comfortable.

It was a really good place no complaints

Convenient and clean. Nice people

Good

This is the worse Holiday Inn Express we have ever stayed in. Our room was musty smelling and unclean. The bathroom was awful!! Mold in the shower. The shower head didn’t work, it wouldn’t stay on the holder so you have to continuously hold it. We will never stay at this hotel again!

The public areas are well taken care of and the rooms are lower standard for a Holiday Inn. The couch was second hand recycle at best. The carpet needs replacement Badly. But Breakfast was excellent.

No one at front desk to check in at 3:45-4:35 so I left