Holiday Inn Express CLEVELAND DOWNTOWN, an IHG Hotel

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We greatly enjoyed our visit to Cleveland, will definitely be visiting again!!

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The staff wasn't very knowledgeable about the area. They were nice enough but not friendly like you would expect from a hotel. They gave us extra bedding and towels but never offered to bring it up to us. There was no hot water at all the first night and most of the second day, and the shower filled up to your ankles with water because it wasn't draining properly. The elevator was questionable at best and very old. When you first walked in it smelled like cat pee but they covered it with something that smelled like oranges. It wasn't a good smell either way. They told us all they could do for us is comp the valet even though it's a separate entity but they couldn't refund any of our room charges because it was a third party that we used to book the stay. Meanwhile, it's still their property, we're still staying there, and even if they gave us back the night where there was no hot water that would have been the right thing to do and they could have refunded us whatever our third party paid them. It didn't have to be the retail fee if you booked it separately. There was no offer of anything like that. The breakfast was good. That's all.

Hot water down for the first day. They comped it for me. Was good for business and will bring me back.

The entire hotel had no hot water for the length of our stay. The staff offered a refund of part of the cost but since I made the reservation through Expedia, I don’t know how to claim that refund.

I checked in at 830 pm after a long drive in. Ready to get a shower and go to bed since my kids had to be up at 5am for a cheer competition. Only to get to my room and have no hot water in either of my 2 rooms and no heat in 1. I was never told about these known issues at check in. When I called about it they were rude and didn’t care. I had to wash my daughter’s hair in the sink with freezing cold water and could not get showers. The floors turned my white socks black from being dirty. There was 1 washcloth and 1 towel. I will never book here again.

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Beautiful old hotel in downtown area. Valet service was wonderful. The breakfast was delicious and the attendants were delightful. The front desk was helpful with a late check out when our plans were changed. The only downfall was the elevator which required your key to use and it was not easy.

Staff was very friendly and helpful. The room was clean and spacious.

It’s located very conveniente. But the building and rooms are old.

Our family of 4 loved the location of this hotel. It was a 5 minute walk to the arena, and so much more: restaurants, coffee shops, the Arcade & the outdoor ice skating rink. Our basic room had so much extra floor space. It was fairly quiet for a Saturday night downtown, had multiple close parking options, and a delicious breakfast included. We will stay here again.

We had a great experience with conjoined queen rooms. Our bath tub had a leaky faucet, but otherwise, no major complaints. Very clean, very comfortable, very polite staff. Nearby parking was expensive.

The rooms were nice and bed was comfy!

Loved our stay at the Holiday Inn Express. The location is perfect and the staff was helpful and very kind. Will return next time we come to Cleveland!

Only had ice machines on 4,5,&6...I was on 11???

A great Stay next to the Marble room.

Nice renovation of an old building

Nice

One of my favorite places to stay downtown Cleveland… super big super spacious ..