Holiday Inn Express RICHMOND - DOWNTOWN, an IHG Hotel

The staff member who checked us in on 2/3 was very helpful. He seemed to care about the hotel guests as he explained very clearly the key policy and how the hotel maintains a secure environment for guests. I wish I had gotten his name. Not only was he competent, but he was friendly and warm.

it was okay.

The staff is always friendly, helpful & professional.

The staff was very nice. The water pressure in the shower was the poorest I have ever experienced in a hotel. The rooms definitely need upgrading.

The tub was stained in room 310 and the room was average.

The room was spectacular: spacious, very clean, and looked brand new! Service was excellent too.

Quality of front desk staff varies widely

Kind people in housekeeping and front desk. hvac in room very noisy!

They were very welcoming and professional. The staff met our needs

Great place to stay. Super clean

Large rooms with affordable price

The staff at the property were courteous and nice. The walkway out front was a huge concern. They have a sign at the top of the stairs to be careful slippery when wet type thing but at the base of the stairs nothing. We were there with several athletes and I was so scared one of them would fall walking in the building and get seriously hurt. It is painted with high gloss paint and no grip on the stairs or the entrance walkway. Very dangerous and needs to be addressed. Another random small thing is, no trash can in the bathroom or place to put your toiletries while showering. Overall the stay was ok though.

Y

Very clean, lots of viewing

The hotel was in a great location and our room was very big. The only issue is that Richmond had a water problem.

Room was cold. Heat did not work pubic hands on the bed. Blood stain on the bed sheet talked to the management team they were supposed to refund. The money has not gotten back to us yet. Please. Customer service is very good. The staff did their best

Great suite room! My kids loved it. Only bad thing was the lighting I in the room, there were areas that could have used a lamp or extra lighting but other than that great stay!

Great newer property. Staff very accommodating and friendly. I must recommend.

Okay

Was told the room I booked wasn't available due to a problem with Expedia. Told me there were only two rooms left ( about 15 cars in the parking garage). Told me they would do anything to get me a room there. Calls manager. Taps computer keys furiously. Sweat forms on brow. Pumps fist in victory. Downgrades my king size to a crappy double queen. At just about the same cost ! I'll probably search harder next time I go to Richmond.