홀리데이 인 리조트 JEKYLL ISLAND, IHG 호텔

I had a reservation for a king ADA mobility accessible room what I got was a queen bed and a room for hearing impaired. I mentioned this upon check-in and the front desk person didn’t seem to care and said he didn’t have any other rooms available. I mentioned that I needed a bathroom with the bars and got a bathroom with just one bar next to the shower. Then I used the shower and water just shot out of the handle. I thought that water must be going into the wall since it was just pouring out in all directions. When I get out and look at the outside wall of the bathroom it was soaked and the rug was wet. Who know if that room also had mold. I did go back to the front desk and complained to Valerie the assistant manager. Luckily we were only there one night as it was just a pit stop for us. It was not enjoyable. The back access is amazing and they have plenty of parking. There was an odd smell in the morning which may be due to a nearby paper mill. We ended up getting a refund for the room, but it’s really disappointing that a person with disabilities has to go through this. It’s shameful that there was such a lack of empathy from the front desk staff upon check-in. We had reserved the right room. You shouldn’t be allowed to change an ADA room reservation.

The view was wonderful and everything was great but we had issues with the ac in our room which made it bad because of how hot it was outside. The maintenance guys did come several times but nothing they did fixed it. They did take some money off my bill though. I loved the size of the room and it was right on the beach. Everything else was wonderful and I would definitely stay there again! The staff was very polite and helped as much as they could!

Right on the beach

Love it but the fact that you can only check in @ 4:00 is not cool for the money I understand that they have to clean rooms between check out but should have more staff cleaning but love the place and the stay

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The staff was great (at the front desk and the restaurant). The location was amazing. We’ll definitely be back!

Loved the view.

Pros: Got to check in an hour early, room on the first floor, easy walk to the beach, beautiful view, clean towels everyday. Kids eat free at onsite restaurant. The rooms are very spacious. Cons: Our AC and fridge did not work on the first day. The room was hot and we were told it was motion censored so if it did not feel movement for more than 30 mins it would turn off. It was a hot first night but thankfully it was fixed by the second. Our fridge was replaced the same night, not great but still better than none at all. The shower makes a very loud noise while running, and the bathroom and room are not the cleanest. It is a very run down hotel and needs a major renovation. They played the same movie 2 nights in a row. The restaurant on site was good, but the service was terrible. Only got refills on 1 drink all night, the wrong food was brought out and it took 20 mins to get our dessert. Ice machine is only on the second floor above lobby. No where else. The sheets did not get changed/beds were not made during our 4 night stay. 3 outlets did not work in the room. Walls are very thin and we could hear our upstairs neighbors stomping around. Overall, I would give my stay a 5/10.

Right on the beach. Rooms freshened daily. Had an issue with a continous drilling sound (but no drilling taking place). Called front desk and they moved me for a peaceful nights rest.

I rarely leave reviews, but the service here was so poor, I felt compelled. I booked a 2 Queen room with an ocean view on the first floor. Upon arrival, I was given a single King with no view. When I pointed out the error, I was met with suspicion and called a liar until I showed my reservation. They eventually gave me a 2 Queen room—still no view—and it reeked of cigarette smoke. When I asked for a different room, I was told nothing else was available. There were several options available on their website. During my 4-day stay, housekeeping was advertised as daily but never came. After two days, I requested towels, sheets, and trash removal. They finally came the next day, made one bed, didn’t touch the other, left no towels, and ignored the trash. I went to the desk and asked for clean sheets to change them myself. The man in uniform ignored me. A woman eventually came out, told me “no” outright, then begrudgingly handed over sheets—blood-stained ones. The pool was cloudy and clearly uncleaned. The lobby is nice and the location is great, but if I’m paying $300+ per night, I expect basic service and cleanliness. We visit Jekyll 1–2 times a year, but I won’t be staying at this Holiday Inn again.

Plenty to do on the property if you want to just park your car for a couple days. The pool, beach and restaurant are just steps away.

Property was well maintained and rooms very nice

Very nice beautiful views of the ocean

Sheets dirty, not enough towels for four guests. The island itself is beautiful. Foe what we were charged. Im jot sure we would ever return. Well atleast to this place. There's no clear number to connect with the staff. They were nice we just expected more. Just a few pictures. These really dont show the true nature. Had roaches. Spider webs all throughout the room. For a resort. The cleaning was just bad!

Fine

It was amazing! The views and convenience were fantastic.

Good 👍

Could have been cleaner. Found lots of places that were not wiped down. Found a jar of food under the corner of the bed. During our stay, which was not very long they had to fix toilet and the bathtub.

Rooms need to updated they are old.

Nice pool, several places to eat in walking distance from room. Beach was right outside our door. Very pet friendly!