Home2 Suites by Hilton Memphis Wolfchase Galleria

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I dif mot appreciate being told to sign a "no partying" clause and the person at the feont desk diz mot havs if togefhed... was told rooms werenf ready but actually were, housekeeping just didnt have it entered. Place has gone down hill...

Everything is great except that the bathroom door does not lock.

Maggie welcomed all guests she interacted with and was amazing. She truly made an impact on our arrival due to her kindness and friendliness.

Nice rooms. Clean pool area. Comfortable beds

Staff was friendly, helpful and professional. The room was clean and quiet. Newspapers were available every morning for breakfast. The restaurants across the street are convenient.

The staff was helpful and attentive.

Nice clean place, very friendly environment! The breakfast bar leaves a little to be desired but, is kept clean! The city around the hotel is absolutely full of restaurants and shopping for any taste!

Staff was great. Room spacious and clean.

The room was very stinky. The shades on the window were broken and did not roll up and the bed was also broken. I had to change to different room and staff member said “I hope the next one doesn’t give me so much trouble” I will not be staying here again.

Really loved the spacious room. We booked a room for 5 people on our way back to dallas and last hotel we have a normal 2 queen bed but this hotel room size about double than last one. Friendly stadf at checkin and breakfast area.

This was a great overnight stop! Everything was clean and the staff was great. A standout was the front desk clerk, Beaut. She was very kind and welcoming! The hotel is in walking distance to restaurants and shopping, but was a quiet location. The breakfast had a lot of options.

Great

Very close to restaurants and a mall just a mile down the road rooms were clean and the breakfast was pretty good

Always a great stay. Great staff.

The room layout was good. There was no conditioner in the shower. I found an eyelash extension in my bed when I woke up in the morning (I do not wear them so how did it survive the wash?) and the whole hotel smells like the gym on the bottom floor. All the rooms, the elevator is especially bad, it just all smells like sweaty feet. And the breakfast isn’t good

I liked the decor. The most important factor is the location. This is a very dangerous area. Twenty years ago (when I last stayed by Wolfchase Galleria) it was safe. No longer. We actually had a man stomp up to our car knock on our window in the parking lot of a “nice” restaurant close by, and aggressively tell us to move because we were blocking him. We weren’t, but we immediately drove away when twenty of his friends came right at our car to back him up, although we were calm and didn’t argue. It was very scary. Do NOT rely on any positive reviews. Check with friends who live outside of Memphis. The homicide rate is the worst in the country. I didn’t know it had become that way in Cordova and Bartlett along with Memphis. That said, the customer service is mediocre at best. I was overcharged, and when I pointed out the discrepancy from my charge and my Expedia price (with tax) by showing the front desk my Expedia email, of the hotel of thirty dollars, she didn’t simply didn’t care, or do anything. This was immediately when I checked in. When I checked out, I was still sick and couldn’t address it again because of it. I also got food poisoning the night before, and vomited all night and morning. When we asked for a late checkout of one hour and explained why, the answer was a flat no. My niece witnessed another customer arguing with a front desk employee in the morning before checkout. She too was overcharged, and the employee didn’t correct it. Stay away.

Very comfortable room, and a very nice property. The breakfast buffet had many options, including making breakfast biscuits. Strawberry kiwi water was a special treat. The only thing I would have liked would be conditioner added in the shower; my hair didn't appreciate going without.

Good service

I like this chain of hotels. We always have a good experience. You can walk to a few restaurants and there is a mall and shopping area 1 mile away. It was quiet and it felt safe. It’s hard to find a place with 2 beds and a pull out couch. This one even had a curtain to pull around the pullout couch. I didn’t hear a lot of slamming doors which you hear in a lot of hotels. You might need a sleep, mask for the light coming around the blackout curtain.