Home2 Suites by Hilton Rochester Henrietta NY

The room I reserved and paid for was not available when I checked in.

There was a party in the room next to my sister. The hotel did nothing to help the issue.

Very pleasant experience

after our home AC went out, we had to have a break ...the nice cool air in our room was perfect & we got a full night's sleep!

We liked the property because it was close to the airport, as our flight arrived late. We just wanted a good night's sleep, as we were leaving the next morning. We got the sleep and a complementary breakfast as well.

the only negative thing i have to say really is their couches are old and outdated. other than that the room was pretty modern, clean and spacious!

I loved the room and the staff was so nice. I just wish they had scrambled eggs and bacon for breakfast. The waffles and o.j was good compared to other hotels I stayed in.

Nice kitchen and spacious room . 2TVs . Decent shower Great location to RIT . Pullout couch bed mattress was awful.you should update the couches and get something a little sturdier& thicker . Bed linens for it also skimpy & not warm enough . Coffee also not too good at free breakfast . Did not eat free breakfast so can’t comment on food . For the price of room expected a bit more .

The location was convenient to our daughter’s school, Rochester Institute of Technology, just 4 miles. There’s a great coffee place across the street. The hotel served breakfast but we took advantage of the cute breakfast places in downtown Rochester.

Everything the front desk lady was so winded and beautiful

Home2 suites is perfect is you are looking to stay more than a couple days

Poorly maintained hotel. First room wreaked of dog pee, had a sticky entry and there were no rooms matching the one we booked to replace it. Nothing offered to appease the difference in space. Then the only night we could swim, the pool was green, cloudy and had no chlorine in it. We brought test strips to make sure it was safe for our son to swim (who was getting treatments at Strong that week) and there was no chlorine showing at all in the pool. Front desk only offered a 5 minute drive down to a holiday inn, which really was not practical at all given the circumstances. They offered no other solution and kept the pool open. Then I sent in an official written complaint later that evening and they offered the night off. The pool condition did not change at all during our stay, which is scary. The room was comfortable, but the bathroom was not very clean and there were gross stains on the couch. Lots of hairs in corners of the shower and floors. Not major, but also every night I went to make tea, the hot water was luke warm and the girl at the desk had to get me a cup. Same girl each night, so maybe there is a connection. It served its purpose for us having a full sized fridge and means to cook, but I would look at a different hotel next time.

Guests often had their trash and dirty towels thrown in the hallways. Could hear my neighbors TV and when they would drop their toilet seats

Very accessible, great price, easy parking, great breakfast, friendly staff.

Took my money so did hotels.com im do e using this company

The room was very large, spacious, and clean. The staff was very friendly and accommodating. Would recommend

Property is a bit old and dated. Average.

Staff are wonderful

Comfortable stay, convenient location. This is my go-to hotel stay when in the Rochester area.

Rooms were a good size. Shower handle in the restroom fell off and needs repair. The bathroom door lock also did not work and needs repair. Loud group staying in the same hallway interrupted sleep all night long continuing through until 6:30am