Homewood Suites by Hilton Florence

It was a newly built building, so it was really clean and the staff were friendly. The room was very spacious and clean, and it was convenient because it had everything. The breakfast was also satisfactory, and I definitely plan to stay there again the next time I travel to New York.

Check in went well despite issues with credit card reader. Staff was professional and attentive. Very nice, comfortable room

beautiful hotel. house keeping does not seem to maintain the rooms and restock them very well but the front desk staff was very accommodating and friendly. great breakfast and nice big rooms

Happy staff, excellent environment I’ll always stay there when I’m in town

The hotel was clean, the staff was really helpful. My room has definitely been through some stuff, and we didn't have sheets for the sofa bed. However, the front desk ran some up when we called and brought some extra waters too. Overall, I would stay here again.

Our room had a noisy refrigerator that made sleeping difficult. If not for that, it would have been a great stop.

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Nice place

Fire the property manager & the head of housekeeping. The first room had an unflushed toilet, dirty towels, no fresh towels & garbage in the garbage can. The grounds had litter all over & every garbage can was over flowing. As an added bonus an "Urban youth" was outside the door to the area that you walked your dog smoking pot This was a motel disguised as a hotel.

Great staff

Very clean. Great breakfast.

It was great and relaxing

It started out okay. The receptionist was very kind. But it turned into a horrible stay. It looked like the room was clean but on closer inspection the sheets were wrinkled. Like someone slept in them. The folded towels had hair stuck to them. There was hair in the shower. The shower was moldy and the light switches were so dusty. We took our wet wipes and wiped down all surfaces. We arrived very late and tired. And I knew it was going to take so long to get another room. The kitchen had someone’s left over pizza box in the fridge. Not the experience I was looking forward to. I was really disappointed. Will never be booking here again.

Great stay for the night with our dogs! Definitely will use this place again

Bathtub drained slowly in room 317. Urine stains around toilet.

Clean and easy to check in

Hotel was overbooked and it was a inconvenience. Got no messages no call nothing to let me know i had no room ( got their before 10) than sent me to another hotel which was not what I paid for.. Very disappointed. These hotels are overbooked and we suffer. Only great thing i experience was the Lady at the desk on third shift..

The room was very good and the breakfast was also very good.

Good location, friendly staff, clean room.

Highly disappointed in my recent stay. The location was convenient n prime location to interstate. However the first room I walked into was not cleaned, there was hair on the bed sheets n the bed was not made. Went to front desk requested a new room, that room recked with odor almost like a moldew/sour smell. I immediately walked back downstairs to complain. I was given the first room back n requested bed change however bc no housekeeping . I was handed a bag of sheets from the front desk clerk n literally had to change my own bedding . The chairs were worn with stains n the shower wasn’t clean. Highly disappointed will not be returning.