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Excellent customer service. They delivered fresh towels when I asked at midnight. This was a totally unexpected service. Bravo!

Nice and clean hotel

It has a nice look inside and out. The surrounding area is really nice and little Italy is so cool. The biggest downside is in the shared bathroom, the shower was not draining. The water was up to my ankles. So then I question even though the bathroom looks clean, why was this not fixed or was it not noticed. Luckily, another bathroom down the hall was a lot better. Ample coffee around too but I'm unsure how often they change the water in it.

Was able to walk to all restaurants and bars

Property was awesome for a hostile. They kept the bathrooms clean, and the property itself is in really good shape and updated. Only complaint is that room service didn’t come into our room once to clean up. Also, we didn’t know it was a hostel. It turned out being OK but you have a shared bathroom with everybody.

Great location with restaurants a short walk away. Personal AI concierge, very helpful and responsive. There is no human present at the property. The property felt very secured with double and triple code required entrances. The decor is contemporary and of good taste. The only disappointment for me was the level of FLOORS cleaninness … in spite of all the positives the floors scream of needing serious attention. The fountain at the entrance is nice and yet sitting in that area I just kept looking at the dirty corners and floor stains. The shared bathroom also has floors that should be throughly scrubbed and bleached.

I was very surprised with the quality and the price, I got a deal on Expedia and only paid $50 for one night. It was beautiful, quiet, and it was nice once you turned on the A/C and huge fan above the bed, the private bathroom was clean with modern but classic look to it and was very beautiful all around. Outside the room there was the main entrance with their waterfall and off to the side a lounge area with complimentary snacks a coffee station ready to go for those that need to get out early and fast like me for flights. I would definitely recommend this to anyone traveling or just wanting to adventure while visiting San Diego. Its also great for those with social anxiety because everything is self serve and done through text. 10/10 recommended and will return.

Great stay.

The check in and everything is self done with codes. Pretty neat if you ask me. Room was clean and close to everything

Location was excellent; mini Queen suite nice in size. Unpleasant odor in room gave me a headache - smelled similar to cats. Virtually no hot water in the shower. Coffee bar in common area nice.

This property is all about location. Be wary however-- walls are paper thin so you hear traffic, airplanes, street conversations all night. And your neighbors upstairs -- even the words of the song they are playing. Basically no windows -- they look out onto a wall 2ft away. They charge you to check in early but if they don't let you check in on time, there is no money coming back to you. Our checkin information was delivered to us 45minutes late. Then the key wasn't even in the lockbox when we went to the door. Definitely will not be staying here again.

Great stay

Clean property and cool amenities. As much as we enjoyed the location and easy walk to Little Italy, the noise from the street and people slamming doors all night using the shared bathrooms, I doubt we stay again.

We liked the hotel. You need to make the daily amenity fee optional. We used none of them. I resent paying that fee. It is not the best neighborhood and therefore we were nervous about leaving our car parked by the freeway and the ugly lot across the street from the hotel. But it turned out ok. Better, I suppose, than paying the highway robbery fee of $60-65 per night that hotels downtown charge. We enjoyed Little Italy and the proximity to Balboa Park. I wish the outdoor patio when you first come in from the street was a little cleaner and had a few amenities. I still rate the hotel 5, but it’s pricey. Remove or make optional the amenity fee. Jim

Our stay at Hotel Zindel was great! The bed was SUPER comfy. I would say there needs to be better communication between the hotel itself and the concierge services about what amenities the hotel can actually provide. The concierge service was incredible, and there were so many great recommendations.Thoroughly enjoyed, Little Italy, the neighborhood the hotel borders!

Loved every bit. The staff were very responsive, friendly, and helpful!

Very clean and quiet. Staff was helpful and friendly. Only a short walk to get to all the restaurants so it's perfect for an evening walk to go get some dinner. About 15 minute walk to get to the harbor. Will definitely be staying again in the future

Convenient location , very response staff , good value for money

Shared bathrooms not very clean. Noisy.

This hotel was okay. It's clean and located near lots of attractions. We chose it because it had a relatively affordable suite w/a small 'extra' room for our teen. As for the hang-ups, we'll start w/parking. It was an absolute nightmare every night. We understand it's not the hotel's fault per se, and we're not so privileged as to expect front door availability in a downtown area, but holy crap, every night was stressful, driving around for 15-30 minutes just hoping to see a car somewhere within a five block radius pull out. Other items: we never received turndown service (7 nights), the convenience of Air B/B-style check-in/out and lack of front desk people left a bit to be desired, they do provide coffee and snacks in the morning though. Most notable: $200+ in hidden fees charged after paying in advance (and no, we didn't pay per view, there's no bar in the rooms, etc.).