HYATT house Sterling/Dulles Airport-North

공항에서 가깝고 서비스가 좋았습니다.

스위트 방으로 잡으면 부엌있고 호텔옆에 주유소있어서 걸어가면 거기에 편의점있어서 편해요. 그리고 공항하고 10분내 거리에 있어서 이점도 좋았습니다

만족스러웠음 전자렌지도 있어서 유용하게 사용하였고 가까운거리에 슈퍼가 있었음

There is a basketball court and ev charge stations nearby. The room was clean and quiet. Check in process was fast as well

프론트가 사람에 따라 친절할때도 아닐때도 있어요 아닐때는 좀 황당함

화장실에서 바퀴벌레를 발견했음. 톨비가 있어 우버비용이 5줄 더 나옴

It was a wonderful stay. Clean and the staff were very polite!

Large room, kitchenette, walk in shower, clean.

Confortable, excellent service, very good beds, excellent location and clean

Amazing time no issues at all.

We booked this hotel based on the reviews. We booked 2 rooms for 2 nights. First of all the front desk receptionist needs customer service training. We had an issue with the toilet not flushing so I called from our room to get it fixed. While he was on the phone with me, he was also helping another guest check in. He got annoyed that I asked him 3-4 questions regarding the issue, and said that he had a guest in front of him that he needed to help. We felt the other guest was more important than our issue. Finally the issue with the toilet got resolved, but as we hadn’t been to our room for a couple of hours, I stopped by at the front desk to ask if it was fixed. That same employee called someone and they said it had been resolved. He then said on the phone, while we were standing in front of him ‘the guests came here at the front desk to ask me without even checking in their room first.” So he was talking about us to another employee while we were standing right in front of him. We also had an issue with the heat not working, and the same employee first said someone would be there at 11am to fix it. Then it changed to 1pm, then 2pm, then 3pm. Finally it was fixed at 5pm. This employee should not be working there. He said he was part time, but that’s no excuse. The breakfast ladies were very professional even though you could tell they were stressed out running back and forth as it was a very busy morning and the food kept running out. Housekeeping ladies were also great.

Cool

Excelente atención lugar seguro fácil ubicación cerca al aeropuerto

I am a very savvy world traveler, and I know a good hotel when I see it. Hyatt House Sterling/Dulles is a fine hotel, but there are some simple things you can do to improve customer experience. For starters, you are digitally intrusive in your heavy reliance of scanning of QR codes, which are notoriously easy to hack. Also, a traveler should be able to stroll into their hotel room and instantly turn on their TV to relax, via either live TV, cable/satellite or streaming. You have chosen to once again intrude on your guest's digital privacy and security by requiring software to be downloaded in order to watch anything on the television set. I tried to do this on 2 different devices but was unsuccessful. It's pretty lame that I had no TV for my stay. I also used your WiFi and was greatly alarmed that there is no password requirement, making it a very very risky undertaking to use it. On another note, I did not receive expected room service on Tuesday, 2/25. Lastly, I went to checkout in-person at your front desk at 6AM 2/26, because my company (like many others) requires instantaneous receipts for business travel. Your desk clerk refused to give me a hard copy receipt, promising that I would receive one quickly by e-mail. That was over 8 hours ago, I have no receipt and you have put me in a bind with my company. Is it too much to ask to provide a hard copy receipt to any guest who asks for one? Sincerely, Shawn Lobree, MS, Information Technology Management

Good stay. Breakfast is amazing!

The hotel was very clean and the staff was outstanding. It was clear the management team and staff take pride in their hotel.

Great spot near airport

it was so relaxing!

Very clean room. Love the layout of the room

The property was near the airport with shuttle service. The room had a kitchenette and was very spacious. The bed was comfortable and the room vwry clean