JW Marriott Turnberry Resort & Spa

Great place

We had a golf course view room and they gave us something else, the safe in the room did not work and they did no fix it even though we report it.

Terrible servicio Llave no funcionaba Carro golpeado en el valet FATAL NO IR

Es un gran hotel muy limpio todo

Turnberry has increased their prices substantially however service and hospitality have gone down. If Turnberry wants to charge ritz Carleton prices, then they should match that level of hospitality.

Very disappointing Did not feel like we were at an upscale resort as the service was beyond lacking

Great

Great location in Aventura. Perfect for families. Very crowded in peak season. They forgot to leave towels several times during our stay in three different rooms we had booked. Also they forgot completely to clean one of the rooms one day. The property feels a bit dated but is well kept. Had an incident regarding being cut by broken glass around the adult pool. We had wished better customer service after the incident, but we managed to leave satisfied.

Estrutura do hotel muito boa, excelente localização, porém a limpeza deixou a desejar.

Kids water park was great highly recommend if you have young kids. Staff was rude and not accommodating. Food overpriced and nothing special

Great service, food, spa, and water park is fun. Overall awesome experience.

Hotel muito antigo , extremamente sujo e o serviço é horrível . Atendimento nada cordial , são muito mal educados .

Pleasant comfortable resort.

The hotel itself is huge with a nice golf course and surrounding areas. The water park, Tidal cove is great for kids with loads of activities.we arrived on 28th December so it was still the new year holiday season. When we arrived the reception area could only be described as totally disorganised chaos! Not enough reception staff and those who were on duty, were far from friendly and welcoming and just seemed that they didn’t want to be there!This was the theme right throughout the stay. Some serious re- training is needed. Certainly not the sort of service that you would expect in any hotel and especially not in a hotel of this standard and price. We asked one of the reception managers to help us book a restaurant, he said he would call us and never even bothered. When asked what happened , he apologised and said he forgot! The beds around the adult pool area were hard and uncomfortable with no cushions and a small bottle of Perrier mineral water cost $10, including tax and service…just outrageous! The rooms are large and spacious and the housekeeping was very good, but sound insulation is poor and a lot of noise from the corridor.It seemed that some rooms on our floor had turn down service but, not our room! Overall,for the high price that we paid (and no breakfast included) we were somewhat disappointed, as we had high expectations, which were just not met, especially where the staff were concerned.

good

Undestaffed. Have to wait for everithing

Totally overpriced- insulting prices, meals were so so and very expensive. Everything was at an extra cost from kids activities to petting zoo. Customer service not very accommodating either, toilet overflowed, reserved outside for dinner ( birthday) and was confirmed months ago but then not offered at time of arrival at Corsair. Sorry- done with this property!

Great time and Great set up

The staff and the amenities were top notch. Unfortunately my shower didn’t work. I was traveling with my 10 month old and needed urgently the shower, it didn’t drain and was a mess. An engineer worked 2 times in the shower until it worked but was very inconvenient while traveling with an infant. Also, the drawer cabinet didn’t work, it kept on opening the drawers every now and then and didn’t shut appropriately.

The customer service was beyond excellent. However, the property needs some love. Shower corners at the roof line had mildew, the desk had a piece of varnish torn off, our phone did not have a phone cord. The welcome mat at valet had multiple stains. Expected much more care at the property.