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While I knew this was a lower budget motel, my expectations were not even met. When I opened the door to the room a horrible smell came out - strong mildewy dank smell. By morning it almost had a sewage smell to it. The room was hot and stuffy, so I rutned on the AC - but in order to get AC you couldn't have the blinds closed because they closed over it. With the windows open I was on the ground floor looking directly onto the driveway of an oil change place and it's spotlight shown right in my window. I flushed the toilet once - and it ran and ran, I tried jiggling the handle to no avail, and eventually took the top off the back to fix it and found it was an ancient and barely functional inside. I adjusted the cap to stop the running and from there on in it just wouldn't flush at all. I'd asked for a one queen room, got 2 - fine - but both were hard as plywood. There was a refrigerator, which I need for medication, however when I got up in the morning everything I'd put in it was frozen solid, wasting almost $200 of medication. I wasn't looking for anything fancy, but I couldn't wait to go in the morning. I went to the door to check out but no one opened it (lobby closed due to COVID-19 - I was checked in standing outside). I called one of the three numbers on the door to at least say I was leaving (I had already paid) but there was never an answer or answering machine. I wish I'd spent the extra $20-$30 and gotten something at least decent.

I wasn’t expecting much but the bed was almost unbearable. The bathroom shower had a leak in it terrible water pressure not enough towels no shampoo or conditioner bottles in the room. Because of COVID we weren’t wowed in the office which I can understand.

The heater wasn’t working so they had this electric heater that wasn’t very good heating unit needs replacement rm 205

The Travelocity reservation was fine, the desk clerk didn't know how to deal with it. Getting to the room, it was 62 degrees, two of the lights wouldn't light. When I went to breakfast at 7:30 there was none out on the table. I wasn't expecting much for the price, but was even more disappointed. I have traveled extensively, often on a tight budget, but this was humble.

Room was basic but clean. Good bed. Hot shower. No in-room coffee did have a fridge/freezer and microwave.

Quiet, clean, convenient, easy check in and out. Grest price.

Staff were very friendly, and put in the extra effort to make sure I got what I needed from my stay. The room was set up nicely, though it was a little outdated, and there were some repairs that were needed- things like a chipped sink, a rip in the comforter. These didn't affect my stay, which was pleasant and comfortable.

Very nice room, friendly people, breakfast was just coffee and muffins

I’m sorry I’ve been so much better than that you can do a little more tomorrow morning and I hope y’all had some fun tonight but I don’t

After I checked in on Monday 8/26/19 at Knight Inn Hadley, I was given Room No. 114. When I entered the room, there is a bad smell from old carpet, bed supplies and uncleanliness which renters normally get good smell from other Inns or Motels. Inn staff is kind and respectful to renters. Thanks

The staff was very friendly and went above and beyond to help us. The location to UMASS Amherst is convenient. I would stay here again.

Very nice clean comfortable budget motel. Gorgeous zinnias in front garden.

Contrary to the information from Expedia, there is a front desk.

The owners were so very kind, I hate writing a negative review however this place was a dump. The special price was $144 which was an embarrassment for a hotel of this quality. I travel over 200 days a year from my job and this was by far the worst hotel I’ve had all season.

We had a quick stay but unfortunately the hotel is not well kept. The rooms are not clean be it the sheets, the ironing board with stains on it, the dust accumulating in the fans and ACs or the overall smell of the room and hallways. The pool does look clean though. For the price I was not expecting a Hilton but a little maintenance would go a long way to making me want to go back there when I visit in a few months.

This was not our first time staying at this knights inn however this was the worst. We used hotel.com for the first night and then paid on site for the second. The front desk help is always rude and ask like there being bothered. The room was not the best the pillows were flat and the beds not so comfortable. We were not even there for 20 min when we found a cockroach in our bathroom. We brought it down to the front to be told that it was not a roach and they have exterminators monthly and or that we must of brought it. I left the dead bug with them and went back to only find another one. The staff was rude and unhelpful the hotel smells funny and is not the cleanest or most comfy. However I have never seen a roach let alone two in a hotel room.

trash cans in front of my room. Overpriced. Worn carpet. Advertised 2 queen beds, actually 2 full sized.

Very clean. Good shower pressure and hot water. Air conditioning was loud and not very good.

Vraiment propre la chambre et la literie😊, Manque d oreiller supplémentaire.mais le service était bien et courtois.

I did not stay. I had to find other accommodations the place smell and had below accept standards for a weekend getaway. I was unable to get a refund and I was unable to reach Expedia. I ended paying for the first night for a hotel I did not stay. You cannot trust the pics when making a decision online. Not sure I will try to make travel arrangements in this manner again.