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Service was excellent. Room was clean. Toilet in room kept running if you didnt properly pull the handle back up, body wash and shampoo was out in the shower, and water didn’t stay hot. Other than that, service was great.

Excellent

I stayed at this hotel for the first night of my bachelorette and had such a wonderful time. Anderson was amazing and even helped me upgrade my room. The girls and I had a great night and I'll definitely recommend this hotel to anyone going to New Orleans!

City view rooms are loud at night.

Great

Great staff, location, amenities, and service! We only stayed one night to attend the Zurich classic. We enjoyed the atmosphere. All staff members were fantastic!

The hotel was very beautiful and the staff was very friendly and nice

Great stay!

There are many great things about this property and an equally amount of bad. Valet did not provide directions upon arrival and then addressed us in a condescending tone once we headed inside the property to ask the front desk. Check in went well and was one of the highlights of the trip. The staff member that helped us get our luggage to the room was one of the nicest and most helpful employees we interacted with. We asked several staff members about the location of an ice machine and we either were told they don’t know or we were sent to floors that had the ice machine removed. The tv and phone in our room were outdated and didn’t work well. Other than the issues mentioned above, the room was comfortable and clean. There were issues at check out concerning our bill and these could not be resolved before we had to leave. Overall the stay was not what we expected for a highly rated property. There are several other properties in the area that provide the same or better amenities with better customer service.

Great location. Room was ok.

Clean stay

The property is walking distance to mostly everything ! The staff were very professional and kind. Aesthetically pleasing and the food/drinks were amazing.

Very nice

This was my first stay at this property and I was extremely pleased with the ease at making a reservation and the checkin/checkout process. The staff was very friendly , helpful and professional . This property was clean and beautiful inside and out. My room was clean and very comfortable. The price for the accommodations was reasonable. I highly recommend this hotel.

Staff was attentive. Food was delicious. Rooms comfortable, and spacious. The only downside of the room was it did not have a microwave. Would definitely recommend the hotel and location.

Very nice room. View, restaurant dining,courtyard, and lobby beautiful.

They were clearly understaffed or not fully trained at the restaurant and bar. The pool is tiny and does not have a shop/restaurant.

Le Merdian provided a $25 daily voucher for food/drinks. The service was top-tier!!

I love the bar in the lobby and the bartender was very helpful!

Just loud! Don’t come there for a quiet night. Ventilation noise is super loud (even with AC off). Staff is also very rude when you told them the issue. (Asked 3 times - nothing happened) If you have a problem in this hotel they won’t do any help.