Magnuson Hotel Park Vue

wifi: it doesn't work, doorknob:it doesn't work, hair dryer:it doesn't work, manager of motel:he doesn't work,

While the property is a bit "rough and rustic," we needed a comfy bed and a hot shower for an overnight when passing through town. It fit the bill. Have to give a shout out to manager Billy, who went out of his way to accommodate us and make sure that our stay was a pleasant one. Thanks, Billy.

We were surprised when we opened door to room. It was dirty. Smell was terrible. Tv did not work at all the front desk guy…..who was very kind……went and had to get a new tv. Not impressed at all. So noisy at night the neighbours. Never again.

Nice clean rooms. Quiet..

While listed as a Hotel, it was clearly a Motel. The property was run down. Carpets and bed skirt stained and room had a bad smell. Did not stay, went to another Hotel.

Michelle at the front desk was very nice. The room was clean

This motel had a lack of most everything, it is old and under repair. There was a lack of personnel, cleanliness, and maintenance. The maintenance guy was doing everything!

I use this hotel for business trip.

There was a white dirty towel in my bathroom and the towels are brown not white the parking lot was full of trash and the asphalt was all busted up there was no one at the office when I checked in had to drive to the other property to get my keys no ice at either property no milk for breakfast at the breakfast bar and my key quit working when I got back from the fair late at night and had to chase down the manager at the other property lucky I guess or I would have had to sleep in my Jeep was very worried

Run down property without functioning air conditioning. Not badly located but badly needs updating.

This property needs to be updated in every level

This was the worst place I’ve ever stayed!! So many problems and management refused to fix the problems. First the water is so inconsistent it scolded my grandson when he was showering If anyone in the building was using the water at the same time it would get extremely hot then freezing cold. Second the AC did not work I had asked 3 times to switch rooms and was told there were no other rooms available. Carpet in the room was disgusting. I’ve machine was broken. The office is not open 24/7. And breakfast was not available at the times they have posted. House keeper took our personal towels and when I tried to get them back no one was available to go find them. Again DONT WASTE YOUR MONEY OR TIME HERE!! There are better options in the same price range. I’m still waiting for a response a week later from management on my issues. Also they lied to the Hotels.com representative when they called about the situation to help me switch rooms or get a refund and change hotels. They told the rep that they already switched my family into a different room.

We have been there one night, the room was not clean the spider net was visible on the corners, the breakfast is not good the yogurt they brought for breakfast was expired. Not recommended

Didn’t have our reservation and check in closed at 8:30. Door keys went offline during the night. People stranded outside their room pounding in the door in the middle of the night. No front desk to resolve. Website says front desk 24/7. Worst ever.

Check in was difficult. Our first room had no tv, refrigerator or microwave. Got moved and second room had vice grips for a doorknob. Staff left office early.

Not nice, I would never stay here again

After spending several hours trying to check in, I was shown a shabby room with a non working AC. They managed to find me another room at a different motel. I spent over a week at this facility but had to cut my stay short. I was assured that the difference would’ve refunded. Magnuson Park Vue refused. I am part of a group of fifty pilots that visit Ely yearly. This facility is now blacklisted. Do not shy away, run away from this operation.

Hotel and property good. Connivant location close to downtown Ely. Room clean and large. Nice Bathroom and sink. Had a refrigerator and coffee maker. All good, I have a good night sleep and was comfortable Room for Improvement: TV and Dish did not work. Could not see news. Had no contact with check in person. The information and key was left with my name in an envelope on the main door. It had my address and information in it. Not safe for security. No one manning the office at 7am, where I was told to finish my check in. Could not talk to anyone. Door open and unlocked but no one in the office. No coffee and no cont. breakfast as I could see by sign on the door. I am traveling and really need my coffee. I could have taken stuff out of the office. If I was a thief. Lastly, I wanted to change card from my sister-in-law who booked the room, to my card. No one to help. I waited and was told that no one was there, so I left. It cost me extra time and concern about our CCs. Thank you for reviewing my feed back. Respectfully, James Brown - staying at property Janine Brown - booked room and card used. 208-800-8849

No one at the front desk, had to call to get service. Our door wouldn't unlock we were told to put a shoulder to it. Internet was out no TV. Contacted manager said TV would be up and running in 30 minutes would check back in with us. Manager did not check back in express the manager that this was unsatisfactory and that we would probably be leaving. Spent the night tried to turn in our keys the next day no one at the counter no one answered the phone had breakfast came back no one at the counter no one answered the phone.

The front desk messed up the billing for two rooms upon arrival. Keys to rooms did not work. Rooms were not very clean. Carpets full of stains and crumbs. Blood stained bath towels and no hand towels. The mattress had a broken spring poking out of the side of the mattress and I almost gashed my leg. Come to find out, someone complained about that on yelp 11 months ago and they never replaced the mattress. Lucky me. The air conditioner is a joke. As in, not good at all. I had no refrigerator in my room, but my friend did in his. We've gone back to the front office 5 times to get the bill fixed and there's no one ever there. Guess who else will never be there again...ME!!!!!