MainStay Suites Cedar Rapids North - Marion

Nice rooms friendly staff

The staff was very unfriendly, talk to me very rudely, the room not too clean stain on the window curtains, bathroom sink not working. Toilet falling apart.

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It was nice for what I had paid.

Update is needed

The room smelled dirty, the pool needed water and was gross as well. Staff was friendly. Not sure if the sprinklers even worked they were pretty rusty and gross looking

Front desk person was very rude

Staff is very nice rooms are great location awesome

NA

I booked the room for 1 night for my son & his family because my grandson had a baseball tournament in the area. The price was very reasonable, especially for a Saturday night, so their expectations were not very high, they just needed a bed for the night, & planned to use the pool a bit, but they were quite blindsided by the complete lack of customer service they received. When checking in they were treated as though they were interrupting the front desk clerk who was much more concerned with her phone than with assisting them. She literally looked up at them & then looked right back down at her phone for at least a full minute before checking them in, and no apology given, nor a greeting, nothing! Then they went to the pool & found no towels so they had to go back to the same clerk, who was back on her phone, and they received the exact same treatment. It took her at least 5 minutes to acknowledge their request for towels & again no apology, no greeting, nothing. In their room they were quite disgusted to see a colony of ants they can only assume were either due to the old food or the disgusting fingernail clippings they found inside the dresser drawers, but they just dealt with it on their own. You can imagine, after 2 very unpleasant interactions w/the front desk clerk already, they simply had no desire to bother her again. Clearly, her phone took precedence over her job! I strongly suggest management review the cell phone policy & start ensuring employees adhere to it!

Very nice and quiet

Breakfast incredibly disappointing, no one seemed to care about controlling noise level. Stairs were dirty and decided to skip gym and pool since everything else seemed questionable. Definitely not an appropriate rating.

I can handle old, but the place was dirty. There are a black hairs on our bathroom towels, and my son questioned the cleanliness of the bathtub. Very thin walls so you could hear everything. Free breakfast was brown bananas.

Pleasantly sirprised about the room, nice suite for a family stay. Was very noisey diring the night and early morning. Slamming doors, yelling in the parking lot, sounds of heavy equipment. But did not ruin our stay.

Amazing rooms, and the staff is the best I've dealt with. I appreciate you greatly for having such a quality place for people to come enjoy. We really had a great time and look forward to coming back again. Thank you 🙏

We weren't in our room much (came to town for a wedding), but the room was nice and comfortable. It was quiet, so we slept well.

You get what you pay for. It’s a descent place to sleep for 1 night but if you’re spending a couple days somewhere I wouldn’t recommend it. That said , overall it was fine - a little rundown but everything was clean.

Open drug use from employees and guests. Meth head front desk attendant that was always missing. Unhoused and indigent are living here. My room was ground floor, and there was no screen and the window didn't lock. Do not walk. RUN. I wish I could submit the photos I took. 😳

Facility was clean. Evening staff was nice. Guests were noisy until early morning hours. The fire alarm went off multiple times in error. Breakfast was only a basket of muffins and juice. The tv and thermostat didn’t appear to work well. We won’t choose this one again.

The first room they gave us had damaged/dented appliances and the dishes were all dirty and still in the dishwasher. One glass in cupboard had dirty beverage ring in it. We asked for a different room. They gave us a room that either someone was still in, or they just left. The TV was still on, bed unmade, food and dishes on the table and kitchen. The whole place was unkempt and we opted to leave and get a new hotel.