Motel 6 Marshalltown, IA

Could use some updates

I frequently choose Motel 6 when traveling with my pet: they are generally a good value for just a quick overnight stay. The Motel 6 in Marshalltown was the first Motel 6 I’ve patronized to require a cash fee for my pet beyond a deposit. No one was at the front desk when I arrived or dropped by to check out—just a number to call. After a wait of not a few minutes, a young lady arrived to check us in. She was nice and tried to be helpful, but someone had to walk her through the check-in process over the phone. If I’m going to pay extra for my pet, I will choose another hotel that provides amenities and front desk service next time I visit Marshalltown. The room itself was fine, though the beds were less comfortable than most.

I got sick because of the dust in the room

This was the most disgusting hotel I have ever stayed at. I checked in at 10:40 pm so it was late and I had been traveling all day. I was supposed to be there for 2 nights. I had a 13 year old with me. After we brought everything to the room, we were ready for bed. The pillow cases had make up on them. The bedspread had stains. The shower looked like it had never been cleaned. The floors were gross. There were about 25 guys in the back of the hotel partying until 11:30. We slept in our clothes with socks on. There was no blow dryer or little coffee pot. We were not staying another night. I checked out at 630 am. No one was at the desk. You had to call someone, who never came to the desk. He said he would refund me for Saturday but didn't care that I was upset and said I wasn't his boss and couldnt complain to him. He said it's a motel 6, what do you expect?? Really? How about clean sheets and shower.

Excellent service!

Cheap clean quiet

Very poor service. Dirty conditions. Outside doors propped open 24 hours a day making it feel very unsafe. No front desk help so we had to call to get into our room late in the evening. The help sleeps on the 2nd floor. Not a good experience!

Hotel was in need of some upkeep. Door repair is needed into corridor. Somewhat noisy but not too bad.

Ice machine broken was replaced with a small “home” unit, broken towel rods in bathroom, front door would not close properly so security was poor, manager was not on the property, if you needed something you had to call his cell phone and wait about an hour to get what you needed.

I did not feel safe leaving a brand new bike outside.

Make sure someone is there’s went to check in and nobody was there to help me

This hotel is not well maintained. visible issues with water damage, towels and bedding were stained and mismatched.

Room smelled like smoke. Had to change rooms.

All hotels in town were booked, this one was the ONLY hotel available. Staff was nice, friendly, and check in was smooth. There were multiple ruffians about, so we brought everything of value inside. Opened the door to the room and my 6 year old remarks, "it smells." It did. Stains on the bed spread, AC was LOUD, only 1 full size towel, the rest of used literal hand towels. It was only $80 a night. Im sure it was a nice facility at some point, and underwent some updates a few years ago. But hasnt been well maintained since. Had it for two nights, but checked out early and stayed with my aunt since she had room. Expedia tried to get me a refund, but couldnt get a hold of the property manager so I couldnt get my money back.

Decent motel Fair in price

It started of order anon smoking king got on sight I received a smoking double queen. At about 2am to 7::30am playing load music, shower head was broken is was spraying water all over the wall and the head angle was not adjustable. A motel stay should be a relaxing stay far from relaxing I checked out a day early still has to pay for second day not fair me when motel was a party place not a relaxing place You would think checking out at about 8:00am to get at least to reimburse for the second day but it has not not been done yet showing honestyof the company of working with Buyer beware

Staff were unpleasant

It was ok but not spectator in cleanliness. There was no kleenex and beds hard.

Could of had some coffee in the morning

We had no tv the entire 2 day stay. The Directv access card was invalid. I called the front desk to report it and the receptionist said he would call a technician. No offer to switch rooms. Maybe he called maybe he didn’t but it wasn’t ever fixed. Also there was a strong smell of pot smoke coming from the next room. It’s a good thing we were only there to sleep because of attending the NASCAR races.