옴니 리치먼드 호텔

Rooms outdated beds u comftorble

The noise it was horrible. It was a waste of money being here. I didnt even sleep. They allowed a party until 230am.

Well kept property. Very clean. Friendly and informative staff.

Nothing to add

Got treated like family

The room was extremely humid. There was no ventilation in the bathroom / shower. The water was dripping from the windows. The help desk sent an engineering team to check. All they did was turn the heat down to 60s, so the room didn’t feel humid. On a piece of paper they wrote, they fixed the problem. We were offered another room, but given our short stay, and the fact that we were told other rooms were the same, we decided to stay. Hopefully the problem can get fixed for the future guests.

For the most part a very good place to stay. They do charge for WiFi which in this day and age is pretty absurd. They say there is a way to get free lower tier WiFi if you join Omni rewards but even if you join there is not an option to apply the rewards and get free internet. They want you to choose the pay option and then at check out get it taken off the bill. Ridiculous. Also front desk never answered the phone all three times I called. It goes to hold and after waiting 5-10 min each time I just gave up. Even the technical help line which was an outsourced call center could not get through to the front desk to confirm how to use the rewards program to not pay for internet. I believe the same thing is true for the 1 free water per visit (seriously?). You need to get charged and then have it taken off the bill.

I have never seen such a terrible hotel service in my life. When I got to the hotel to check in around 4:00PM, my room was not available and I had to wait with my kids to ge to my room.

Hotel staff extremely nice and helpful

Great

This is a beautiful hotel with great views and easy walking to the anything in the city. It was really a great location and I look forward to returning.

Front desk staff was excellent.

The customer service at this hotel can not be beat. Every single staff member was curious pleasant and helpful for the entire stay!

NICE QUIET PLACE TO STAY. FRONT DESK STAFF WERE VERY HELPFUL.

Clean and Staff very friendly & helpful.

I loved the hotel the decor,restaurants,the rooms are nice every thing you need. The only thing i did miss was a little shop in the hotel but if you take the shuttle bus it will take you to a 7 eleven. The staff very helpful and polite. Ronald was the best i recommend the Omni hotel.

Spent my birthday weekend here! Everything was walking distance. So much to do and so close to everything! Can’t wait to come back soon.

This was our first time staying at an Omni and we had a wonderful experience for NYE. I’m currently on crutches and the staff could not have been more accommodating. They offered a wheel chair and a room close to the elevator. The property was clean and easily accessible.

I loved the service and the hotel, I believe the rooms should be updated a little bit especially considering the price we paid for a one night stay.

Good hotel. Easy to get to, clean, pool is warm. We only stayed for a night, passing by the city.