Quality Suites Lake Wright - Norfolk Airport

Staff was was very polite and helpful

Room smelled like cigars / cigarette smoke when leaving the next morning the receptionist was very unprofessional and wouldn't give us her name also wasn't wearing a name tag , she show very bad customer service and no capacion.

The toilet didn't flush on it's own. Only one ice machine, which was on the first floor. Same breakfast every day

The staff is very helpful and knowledgeable about the area. They are also very friendly there

Great

Very run down. Moldy bathroom. Front staff was hard to find. Not sure why Expedia has this hotel as an option.

Nice location.

Hotel Did not meet our expectations, room had no toilet paper, did not smell clean, did not allow early check in for our convenience.

Lil pricey

When me and my friends went to this place and got to the room, there was bugs in the bath, blood stains on the chair and on the bed. I’ll never go back here💯

It was nice and convenient but it needed more cleanliness in the room

White and black mold in the bathroom, coffee maker did not work and drain in sink was broken.

Everything was good

Mold in shower. Dirt in corner. Bathroom disgusting

Definitely cheap for a suite. So you get what you paid for. little things like bathroom door I had to push like He-man to get in. Dresser drawer wouldn’t pull out. Coffee machine missing the piece to hold coffee in. Living room gets warm if bedroom door shut. Breakfast was suppose to be served til 10am. We went at 930 and they were putting it up. I stated I thought breakfast was til 930 and the person behind it just ignored me and continued to take away food. So even though little things like that I would definitely stay again because of location and the cost is great for a suite. Daily room service is nice. The receptionist was nice. All in all I like the place as the little things don’t outweigh the overall stay.

Nothing to say. No restrooms available at check in???

My family was bite for bed bugs.. Manager wasn't in the property

Bed bug in every room

The hotel was clean and the staff was very helpful. Breakfast was good. The indoor pool was was nice. There was a store near the front desk for snacks and drinks. Lots of places near to eat and a very short drive to shopping at the outlets. The rooms were comfortable. The hotel was fine for what we needed. Looks like the ownership changed and things need to be updated but that didn't cause us any issues.

I called the number online and was directed to a call center. I advised the agent of a late arrival and was told I was ok until 7 a.m., now if he meant 7 pm, is not for me to decide. I was pumping gas about 25 mins from property and missed a call. I immediately called back, was hung up on, and upon reaching the front desk I informed him that I was en route and assured that he saw my reservation. Now, upon arrival the cost is more than quoted and I'm being told by THE SAME guy who I had JUST spoken to that my reservation was cancelled when I didn't answer and they created a new one (when I called back I guess). Well, when was someone going to inform me? He did not honor my initial rate and advised cancelling and trying again (on Labor Day weekend, yeah right). When checking out I noticed an empty beer box propping the back door and stupid me kicked it outta the way, bc I was unable to use my key (and it was raining). So I move my car to the front and inform the front desk. The agent said she can "send a signal"...now how exactly does that help me when I'm standing in the front lobby now? I was not pleased with treatment of the staff. Guests were friendly and some staff were cordial, but I will NOT stay here again.