라마다 바이 윈덤 뉴뉴버그/웨스트 포인트

Very dirty room

The hotel was in deteriorating condition.

Change room 3 times because it was dirty and one the ac unit burned out

Avoid! Avoid! First: the place is housing families- school buses dropped off kids. That’s all i will say about that. It’s a low income housing facility. Second: it’s filthy. Bugs. Black mold. Odd smells. Broken stained furniture. Sticky carpet. The bathroom- disgusting. Our window was broken and stuck open on ground floor. Bugs crawled over me at 3 am. Thirdly: it’s misrepresenting itself online. The bar- restaurant is closed. Has been for a while. It’s not upgraded. It’s so awful. No WiFi. The parking lot is a mess. Photoshopped and out of date. Fourth: the staff does not care about how inconvenient it is to stay there. $250 night to be in unsafe conditions. The bullet proof glass surrounding the concierge desk should have been a clue. Fifth and last- the walls are paper thin. And that was probably the least of the terror in that hotel from hell. Do not stay there, even out of desperation.

Very interesting! A man was being arrested for having dogs in his room as we were checking in. Pretty sure a family was living in the room across from us as well as seeing a school bus stop there to drop a child off.

Unfortunately, at check-in, one of the guests asked if we were here to check in and proceeded to tell us their room had roaches. Shortly after, another family went to the front desk to complain about the same issue in their room. It’s unacceptable that the hotel is still reserving these rooms, especially given the high evening rate. We left immediately and found another hotel nearby.

This property was probably at one time a nice place but has been run down. When we checked the security glass around the checkin clerk did not give a good feeling. It appears that this hotel is transitioning to a shelter or a low income extended stay. Would not recommend.

This property looks absolutely nothing like the pictures. Simple as that. The paint is peeling, the carpets are stained, the hallways smell of cigarettes and worse. This is being falsely represented on Expedia and after contacting Expedia they have been unwilling to do anything about it. Don't waste your money.

I like my trip is very good

Property in horrible.

One of the lamps by the bed was broken and did not work. No light at table or any sockets to plug in mobile phones.

Rooms were not clean. Got a non smoking room and it smelled like cigarettes and marijuana. There were people smoking marijuana in the hallway, holes in walls cigarette burn on mattress, curtains were dirty, toilet ran all night, wallpaper was peeling. A couple was arguing so loud that it was nerve wracking. Avoid this property at all cost.

There were a lot of refugees in the establishment and a lot of noise were made throughout the night and early morning as well.

It looks like the management knows they have bug issues on their property, bed bugs too. They didn't give us any hard time after check in. They agreed to refund us sine there was no other avaliable room and a lot bugs in our checked-in room. A terrible exiprence, you walk into a "hundreds dollars room" and see multiple different kinds of bug running around when you open the door and turn the lights on. What even worse is that Expedia won't refund that back to their loyal customers, after the hotel had no question asked to refund people right there right away.

The staff that greeted us was very nice. However, our two rooms were on the second floor, and the elevator didn't work. After twisting our way up the staircase, my room was very stifling from cigarette smoke, and the refrigerator was buzzing. I unplugged it but couldn't take the cigarette smoke smell. I was kindly moved to the first floor in a suite, which was much better. We arrived after 1 AM and early that morning across the hall from my son's room, someone was arrested. There was no breakfast. The facilities are not up to standard. I looked for other accommodations in the area but there were no vacancies.

This place did NOT look at all like the pictures online! The window in our room was open when we arrived and there was no screen in the window. We killed numerous bugs. The TV did not work. I called the front desk twice and no one ever came to look at it. There were giant tubs of water collected from leaks in the ceiling in the hallway. The place was gross!

Extremely dirty Extremely noisy Roach infested

Didn't like any of it

Really awful. There are plastic bins in the hallway to catch rainwater. Carpets are filthy. Our first room had curtains and blinds that couldn't be closed. We got a pullout couch, but it had no sheets. Stay here only as a last resort.

Terrible stay! The place is run down and there are buckets in the hallway collecting water dripping from the ceiling. The place smells like smoke, weed and mould. We checked in very late at night and checked out first thing in the morning.