레네상스 뉴욕 하렐름 호텔

I stayed two nights. One night and had an amazing time. The shower didn't drain that well but it was fine. The hot water was amazing. I stayed the second night and still had a great experience but I left with some bites that I still can't identify if were mosquitoes or bed bugs. I didn't see anything but I'm still a little weirded out from it..

Hotel was great, good cocktail bar! A good place to stay in Harlem, but be careful of people in the streets, especially at night and early morning…

I was charged more than what was explained and the staff would not fix the charges. The blinds in the room were broken and wouldn't roll up or down correctly. Overall, it was a good vacation but I would probably stay somewhere else.

Great

Due to a glitch in the expedia system, I never saw my reservation. When I called hotels.com it wasn't reflected that I had a reservation. I thought I canceled it. Thursday, August 28th, my credit card was charged. I called the hotel and they explained that since it was booked through a 3rd party, I needed to call the booking agent. After three separate calls of none sense, it was no help. To this day, I'm not able to see the reservation, but they didn't offer any help or assistance to find it! Will no longer use expedia!! I will use hotels.com only because they were so friendly, helpful and provided wonderful customer service!

Rooms NOT cleaned properly They make the beds and mop the floor with strong bleach….it was bad

The Rooms were NOT well cleaned at all They don’t sweep They make the beds (leave tissues and all behind) and mop the floor with strong bleach only

This hotel was the worse! I definitely will not stay here again. My room was upgraded and I don’t know what the upgrade was. I guess it was the higher floor but that’s not an upgrade to me. Then, when I got to the room, the room smelled so bad! I called and they sent someone up to refresh the room. The hotel was sold out so I was stuck in this smelly room my entire stay. The refresh only worked for a few hours. Most of the staff definitely need a few classes in customer service. I will not return!

Durty rooms. Bad rude staff

the room hasn't been cleaned properly, there is one day my room wasn't cleaned at all! However, the bartender was very kind.

Our blind was broken 1 night into our stay. Front desk was noisy when we check in and can’t hear the clerk. Plus hotel charged $25 per night for destination fee which I have no idea what this fee is for. Bad experiences all around.

For this being my first time ever staying at a hotel in my home base (Harlem), the experience was very good! I look forward to coming back in the future!

Stayed at the Renaissance the weekend of 8/9/25. The hotel staff were so accommodating, the room was comfy and modern! The restaurant staff including the bartenders were helpful, great drinks and delicious food not one time did we have something we didn’t like. Such a great experience in the heart of Harlem!

Great option in a location with few options. Very convenient to transportation. Very walkable. Dining selection outside the hotel is scarce but the on-site restaurant is good with $25 daily credit. I would stay again.

A

Safe clean nice people

The stay

Great

Amazing this will be my forever spot. Everyone was helpful an welcoming.. Clean a the rooms were beautiful I stay many places in the City. 10/10 this place was great

Love the Renaissance! Harlem is rich in history and culture! If you like being in the heart of a vibrant community this is the spot. Lobby bar area is always ready for entertainment. Only one con beds are platform and low to the ground.