Residence Inn by Marriott Huntsville

Always a pleasure to stay here.

Parking

The customer service here was amazing! I called ahead to let them know we’d be coming in late and asked if they had pack and plays available. I was told yes and she said she would have someone set it up for us in our room so it was ready when we got there. Then when we got there I asked if they had any milk I could buy for my baby bc we’d run out on our trip and she went to get me some from the kitchen. I was super impressed and very happy with the room as well. Very clean and great for our 3 young kids.

all good

A nice stay at Residence Inn for a show at the nearby Orion Amphitheater. Room was clean and comfortable with a good breakfast and coffee.

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The staff was amazing. Kudos to The manager for getting us a room when Hotels.com canceled my room without notifying me. Every employee of the hotel was friendly, said hi, and was available for any questions. Numerous booking were canceled without notifications to the guests, and I know they had to be stressed, but you couldn’t tell it. 10/10 would stay there again

Very nice staff, excellent suite with kitchen, sitting area, large bath AND they allow pets for a price comparable to much less nice. I’ll be coming back here!

Loved our stay - one of the best places!!

The room smelled of cigarette smoke. The mattress was horrible.

The front desk was extremely nice. I was in town to host a charity event and I needed to check in early. They were more than happy to help accommodate and extremely helpful.

Staff was very friendly and professional. Breakfast was excellent.

Location, service - good facility

Breakfast was really good and had a nice variety. Room looked nice, the bed seemed to have mites or something that kept biting us through the night leaving welts which made us wonder if the sheets had been changed. We decided to throw out our personal pillows so we didn’t take it with us.

Nice hotel

Need to have less expensive sodas available through machines.

The stay was in a very convenient location to where you can walk to shopping centers to buy groceries or do general shopping. And the staff was very friendly and helpful. The thing that I disliked was that the oven was very dirty and we requested it to be clean two times by housekeeping and it never was cleaned. My recommendations would be for housekeeping to check the make sure that the over is clean for the next tenents check-in.

The property was clean and well kept. Was located in very convenient area near my family and event venue. The staff was professional, kind and helpful. The breakfast was awesome.

Very nice

Computer system broken therefore no room keys; had to be escorted to room each time to gain entry. Receptionist and all other staff were new. She could not explain incidental charges for $40. On check out she and the hotel manager refused to give me a hard copy of the zero balance receipt until I threw a fit. I never did get a receipt that showed the actual charges to my credit card. The computer system has been down for over two weeks, the pancake machine was broken, there was a tripping hazard at the front walk that had gone unprepared. A young front desk clerk shared with me that he had been on duty 10 hours with no one to relieve him; there was no other staff in the whole facility. He said he was alone and that he stayed because there was no one else to let people into their rooms. Close this motel immediately and try to salvage the good Residence Inn name. W. Kirstein