Residence Inn by Marriott Killeen

Staff was wonderful. Hotel itself was dated. Got off elevator in my floor and it smelled like old food. Opened door to room and smelled musty. Carpets in hall and room were dirty. Did not feel Like a Marriott

This hotel has the friendliest staff I have ever encountered. We enjoyed the breakfast (especially the cold brew coffee!), our room was comfortable, the Internet was fast, but it is everyone we interacted with that will have us staying here next time we're in the area.

The staff were very friendly and helpful! I had to take an exam for school and they provided accommodation for that and I’m very grateful. When we arrived, they were serving pasta for guests for dinner.

I checked in Thursday night around 11:30-11:45pm checked out Friday at 9am. My door lock did not work so I had to go to the front desk just to get my door open. My room was very nasty from the the bed mattress to the bathroom. My mattress was worn out badly and the room smelled old. The staff however was very nice I can say they expressed how sorry they were for the inconvenience.

The staff was very friendly and helpful! The problems were equipment: the electronic key system was old and it took multiple tries to get door unlocked, or the door itself got stuck. This happened in the 3rd floor laundry. Also, the carafe for the coffee maker in the kitchenette in room 307 did not fit the pot so the water never entered the carafe but overflowed from the machine.

Price and location to driving everywhere I needed to go.

The Staff was extremely helpful and friendly. Disappointed there was no hottub or bar area.

The staff and front desk attendant was exceptional.

Had a great stay. Will be staying again

The staff were very friendly and accommodating.

Staff was very friendly upon check in and arriving to our room. Cleaning staff welcomed us as we were looking for our room and directed us in the right direction. The room was very cozy and comfortable. When leaving, a staff member wished us a great day. Will stay here again.

nothing special

Great staff

This hotel is OLD and in need of remodeling. It looks dirty even though it's clean. There are uncleanable places deep in the cracks of the walls, floors, elevator, corners, etc. Just needs to be demolished to the studs and start over. The pictures are bright. The actual hotel is dark and clammy - reminds me of scenes from scary movies. The only reason I stayed once I saw the room is because of the close proximity to my family's homes in Killeen. That and, once you book on Expedia, GOOD LUCK with EVER trying to get your money back. The staff were kind. The breakfast was sub-par and the a/c blew the best it could. I will stay next door on my next visit with family.

My family booked our room last minute and it was a nice and easy process. Traveling with a 9 yr old and a 6 month old would seem like a challenge but our room was perfect four our family. We will definitely be returning

Nice clean hotel!!

Convenient location that’s kept up pretty good. Would recommend cleaning some of the upholstered furniture a bit, but other than that all good.

Checked in for my reservation and was told my room was on the 3rd floor but the elevators were out. Was asked if it was okay and let them know it wasn’t since I was traveling with family so we had a lot of luggage. Asked if there was anything on the first floor and was told I’d have to downgrade my room but wouldn’t be able to receive a refund/credit for the price difference. It would have been nice if the property had let me know ahead of time of the elevator situation so I could have cancelled the reservation and looked elsewhere instead of waiting until checking in to tell me something.

The stay was really nice except for the elevator was down after my first day and I have medical issues with my hip and foot so climbing stairs was very difficult for me and they didn’t try to accommodate me with a ground floor room! A really above board hotel stay except for the elevator, I would have expected more from them to accommodate me!

The location was perfect to view the Total Eclipse. It was highly overpriced, however (but, all hotels were trying to make a buck - and I understand that). That said, our room was very nice... **BUT**...it was as if someone was moving furniture above us at all times of day/night (1am, 3am, 5am, 2pm, 5pm, 11pm - yes, those are the actual times). And this was for the 3 of the 4 nights we stayed there. We tried to get an upper floor, but 2nd floor (out of 4) was the best they could do. The low frequency THUMP, THUMP, THUMP of the upstairs is the only thing that spoiled the stay. Even with earplugs, the low frequency thump goes right through enough to wake me/us up (we were in bed at 9pm, and awake at 7am ... contrast to times, above). Too bad this expensive hotel couldn't have better floors that would prevent all walking to be EASILY heard in the room below.