Residence Inn by Marriott Richmond West End

Spacious condo style units with full kitchen and large living area. Units have outside access and are separate from the main building where registration is located. Morning breakfast was good but seating space was limited.

WE WILL NOT STAY HERE AGAIN. Customer service was terrible! Paid $10.00 for parking.

The place is beautiful and unique, the staffs are very friendly, respectful and helpful. I’ll recommend this place and I’ll surly come back because it feels like home.

Front staff lady was extremely rude in her tone .

Customer service was consistently terrible. Every single interaction. Voicemails and emails sent to the manager with no response after 7 days.

Different than any other residence inn im use to one building but otherwise it is good no problem... it gives off motel vibes its clean and no one bothers you

Lady at reception was extremely friendly and helpful!

I liked the bed, and shower once we switched rooms because of no Hot water for shower in the first room and I feel we should've gotten an upgrade because of it. I was there for 5 nights and absolutely no housekeeping, when I put my towels out daily they took them and did not return anything, when I needed towels and sheets I had to either find a housekeeping cart or go to the front desk to get everything from trash bags, and etc. they had a terrible gnat problem and I was killing gnats my whole stay.. this hotel needs an upgrade as it doesn't remind you of a typical Marriott hotel.. I worked out of state at a residence inn and in every room you had all you needed for your stay there..in my first room I didn't have a frying pan and the room I went to didn't have a frying pan or a toaster but my first room had a toaster, the bathroom sink was stopped up and the water took forever to drain out.. after all of this the most disappointing was 10 dollars a day for parking and when I stayed twice before there was no charge for parking, this would be the reason I won't be returning to this particular residence inn, I will try downtown or somewhere else.

Very old and rooms smell like cigarettes

Basic room with full kitchen. 1st flooor with patio. During heat wave, room comfortable but with 2 flies. Decent accommodations and good breakfast bar.

No housekeeping during 3 nights

As I entered room, I noticed it was very musty. Some area of rugs were wet(soaked). Mold in bathroom. Asked for another room and was moved to a cleaner room. Over all not great experience.

We have stayed at this property a number of times before with a great experience. However, this time our room was in need of major repair to both the exterior entry door and to the bathroom entry door. The exterior door doesn't shut very securely and it is very difficult to bolt it locked. The secondary security catch was also not properly bolted to the door. It was impossible to open the bathroom door from the inside without someone to help on the outside. This room happens to be marked as " handicapped accessible" - it is definitely not handicapped accessible in its present state. Anyone staying alone would have been stuck in the bathroom indefinitely. This was a disappointing experience compared to our previously good ones.

Bath tub was dirty Sofa bed mattress had ugly stains The door was difficult to open and the lock was falling apart

Our stay was fantastic! This property is right off Broad St, the main road to downtown and everthing in Richmond. The pool was very nice at the end of a hot day of touring. The breakfast was typical hotel food and was hot! Best of all was the check-in! The receptionist made you feel rigt at home.

I would've given 5 stars except i was told that i had to call 24 hours in advance in order to get my room serviced. I was there 7 days and six nights! I wish we could return to pre-COVID protocols as these hotels are skimping on services.

The lady on the front desk was very kind and helpful also the hotel is a good location but the need to do some renovations at the rooms and the amenities specifically the pool area and basketball court.

Comfortable bed

When we arrived, the door lock jammed and we were unable to close the door. We called the front desk for assistance and it took about an hour and a half and multiple more phone calls for someone to come. The next morning my wife and I awoke to bites all over us.

Our door lock had been broken and the screws were loose. The pictures make the rooms look bright and sunny but our rooms were actually very dark and gloomy. The layout felt much more like a motel and there seemed to be no true security to speak of.