Residence Inn Lansing West

Would stay again

The room had a lot of space and amenities. The carpet had some tears in it showing use. He said the bed was not comfortable, but she slept great. The hot tub was out of order and that was disappointing.

I liked that it was an easy check-in. Staff was friendly and the room was clean. The halls were clean and smelled good as well as the elevator. The free breakfast was a plus. Good experience.

This hotel is wonderful!! We only stayed one night, but if I were to stay for multiple days, this is the place to stay! It has a full, functioning kitchenette (complete with dining area), couch/living room space and a separate bedroom. I especially loved the fact that the mirror /sink were outside of the toilet/bath room, allowing for residents to use the bath facilities without having to wait for their partners to do make-up/hair etc. The welcoming and extremely friendly staff were also an added bonus. I will definitely be staying here again the next time I travel through Lansing.

Property was nice, room was very nice. Day personnel was very friendly, night personnel was a bit on the rude side.

I just got my cards to get in headed to the room the keys did not work, Had to go back to the office. Then the fire alarms went off and we all waited for the fire department to clear burnt toast. The following day I had to go back to office I couldn’t get in again. That night they come busting into my room. Claiming I was not in this room, show my ID. They apparently told me a room but gave me a different number. Hence the cards never working.

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I never like to complain when I am less than satisfied with a service or visit to an establishment. I try to give the benefit of the doubt because I do not know the underlying circumstances that happened prior to my service. However, there were so many issues since we checked in that I need to at least mention them without placing blame or accusing anyone of poor service. Let me stress that the staff was wonderful in addressing these issues and I know they were not at fault. Some of the issues were: a toilet that kept running (I fixed it myself, it was a chain that had dropped to the bottom of the tank), the main door to the hall would not close as the latch was installed backwards (maintenance was prompt in fixing this and the toilet issue), there were blood stains on the carpet in one bathroom, the fireplace did not work (it was summer so we let this pass). Overall, the stay was still nice despite these issues and the staff was very attentive to our needs. Lastly, however, we were on our way to checkout with my sister and 3 grandkids, when the elevator door slammed shut with us in there just as my sister walked out. It was a stressful 10 minutes or less as they tried to get the door to open. All were fine if not a little frazzled. We were there for two days and nights and did enjoy our stay. However, it is doubtful we will return.

Nice room

Did not like that it says hot tub on website and no hot tub. I didn’t like the fact that the pool was closed one out of two days and that was the main reason to come .

First room.we got smelled and then we got another room that was ok but the hallway smelled like dead mouse

I felt like it was a little bit dirty it just seemed like things looked old or broken the toilet was broken coffee maker was broken I just didn't feel like I was walking into a clean place with the amount of money I was paying for one night

The staff is phenomenal. Overcomes the old decor and the need to remodel. Can’t praise the staff enough.

The staff was extremely nice and helpful. Our room was perfect, clean and spacious. Saturday morning breakfast was great but Sunday, was not. They only had small plates out and the eggs and sausage tasted fake. My only room complaint would be to get better bed pillows. They felt like they were just pillowcases stuffed with stuffing. Not firm or comfortable. Otherwise, we will be back.

Hotel was very basic, but was fine for our purposes. The property is definitely ready for a refurbishment. The black out curtains were torn. Rooms were fine. However, we stayed four nights and the rooms were not freshened at all during our stay. Not even to empty trash or freshen towels. I would probably look for another place to stay next trip

Good breakfast. parking to unload was a little distance from front door.

The advertisement for this property listed a pool and hot tub. The pool was closed for the entire stay and there is no hot tub on the property. This is false advertisement so we were very disappointed. I bought a new swimsuit and couldn't wear it.

The carpet had many stains. Breakfast was limited and cold food. The place needs updating but was ok. Staff was attentive to the not having room keys issue. They had to let everyone in to rooms over 24 hours.

The staff at Residence Inn were amazing. Very professional, accommodating, friendly and attentive. They are honestly the best thing about the place. From pictures and other guest reviews.. it’s not entirely accurate the condition of the property. It is in due for renovations, the owners mentioned it when I bumped into them at the end of my stay. The towel rod fell down multiple times in the bathroom, the bedroom’s black out curtain were ripped with the entire panel gone… it surprises me that they will leave it like that for guest. The property is smoke free, however the first room received smelled like fresh cigarette smoke, not from a guest that checked out earlier before. Very concerning considering that the cleaning of the room was just completed by staff while we waited to check in. The staff were quick to resolve and relocate us which was greatly appreciated. The rooms also smelled musty like there is poor circulation/ventilation. Overall an average property, looked way better in pictures because in person it did not look the same. The staff were amazing and the best part about it.

Room was very run down. Tack strip showing in the living area, curtain falling off of the wall, carpet stained, couch stained, complete door missing from the bathroom vanity, stained walls, all furniture damaged. Received no daily room service, no fresh towels, didn't empty trash or replenish coffee. Lobby and outside looks nice but where it counts, in the room, big fail.