Ruby Room

There is no elevator and visitors should carry their luggage with narrow stair to 4th floor. Consider if you have big luggage.

I appreciated all the text messages that helped make the check in process easy. It was a different experience not to have on site staff at check in time, but it all worked out fine.

Nice low contact space in great lication

I really enjoyed staying at this property. The room was very lovely and even without a front desk their customer service is very prompt and helpful.

Quaint room located in the Wicker Park. Great way to experience the neighborhood. Walking distance to the Salt Shed which worked great for us. Steep staircase up to room but I felt they were open about this. Perfect for our weekend visit!

The room was beautiful, clean and a good size!! I was on the 4th floor and the stairs were a little steep and narrow.

Lovely room, very affordable and comfortable

Very easy to access and within walking distance of everything we needed for our stay.

Wicker Park is a good location. Many dining opportunities within walking distance and easily accessed to other areas of downtown vua public transportation or Uber.

Amazing and clean room!

The staff was very nice and the area around the property was very fun and lively. The most tedious part of the inn were the stairs so be prepared to be very tired once reaching your floor.

No TV

Loved the room and eventually found the entrance, only complaint would be the water temperature was very inconsistent when it came to the shower. Scorching hot to freezing cold in the span of a minute. Might’ve just came at a bad time. Also there was no to-go cups left when we went to the kitchen to get coffee. Other than that very cute, clean, and safe place to stay. Wasn’t too hard to find parking in the side streets and the safety of my car didn’t feel threatened. Easy walk to nice restaurants and the metro.

I feel I’d be doing other travelers a disservice by not mentioning the Ruby Room was nothing like the photos. After climbing four very steep floors of stairs with all of our luggage we were met with a room that was lack luster to say the least. The ceiling had exposed wires where the smoke detectors were meant to be, the lock box on the door was broken exposing all of the batteries, the carpets were stained and the wall paint was chipped…. The shower didn’t drain. The desk was dirty and had someone’s smeared makeup on it.. the water pitcher had water in it? Who knows if it was fresh and supposed to be for us or just left over? A gross mystery. The window sills were as if they hadn’t been dusted in months and the room was maybe 50 degrees tops when we got there. I mentioned right away to the manager? that the room was dirty and did not meet our expectations to which they made 0 effort to make things better. Also the only way to contact anyone is via text so if you have any real issues (which we did) beware because you cannot reach anyone to help you. After we left our room and ventured out for lunch and shopping. When we returned to the ruby room we were able to get into the building but our code did not work on the floor we were on. We were stuck in the hallway for 15 minutes calling and texting with no response.. eventually another guest let us in. The managers attempt at customer service was to suggest I wasn’t competent, he wasn’t helpful or considerate. Do not stay here.

Communication with John was very simple and straightforward. That was a relief since there really isn't a "lobby" or attendant to check you in. The location couldn't have been better and the room was cozy, clean and extremely comfortable. We will be back.

Very convenient for Wicker Park visit.

Location and character

Good location. Lots of dining options

This was my 4th stay at Ruby room. Clean spacious rooms with a nice bathroom. Great neighborhood. Note that there is no reception desk, and that all of the arrangements including check-in are done by text and email. However it’s very easy as you only need a code for the keypads on the doors and no physical keys. Communication was good and they are responsive to questions by text.

Great location, and the space was mostly nice. Offsite staff didn’t get back to me about a few questions. Room had some scuff marks and other little issues.