쉐라톤 샬럿 호텔

The front desk staff are very friendly and professional

Staff was friendly annd helpful. Recommend using valet parking. Our low tire pressure light was on, so valet service even helped check my tires for a possible low tire and were prepared with an air pump. Room was big with modern furniture and lots of usb ports and outlets. Loved having a dining table with a chair and a bench. We didn’t eat at the restaurant, but it was busy and clean.

Good

Our experience at the Sheraton Charlotte Hotel was extremely disappointing. At check-in, the front desk staff was unaware that the property even had EV charging. Once located, the charging station turned out to be just a standard 120V outlet—not nearly sufficient to charge an electric vehicle. We also had to change rooms because the shower in the first room was filthy, with hair and trash from previous guests (including used soap packaging). We took photos as proof. The worst part came the next morning when we were literally stuck inside our room due to a safety latch that was incorrectly installed and wouldn't allow the door to open—a serious safety hazard. Later, we were locked out of the same room when the faulty latch engaged itself. Maintenance had to forcibly remove the latch, and it remained broken for the rest of our stay. Overall, this was a terrible experience and we absolutely would not recommend this location to anyone.

When we first got there the front desk staff was amazing! They were all very helpful and very pleasant. It caused such a good first impression!

It was a great property no complaints

Brian was super helpful & made my stay a breeze. Will definitely stay at this hotel again , very convenient & overall nice & quiet

Nice hotel close to everything in the city

No air conditioning

Great stay

Nice!

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Customer service wasn’t the best. Outside had Magnum box on the grounds for days. Housekeeping staff was nice but the frontend specialists need more training. A lot of outside noise, but I guess you can expect that. The floors are dated in the elevators and hallways.

Fantastic day we are coming back every time we come to Charlotte

Despite being in some areas under repair, it is generally very comfortable and clean, the staff is very attentive, especially (ron) the person at check-in at the entrance to the lobby.

I live close to Charlotte, this was a special night I planned for my 17 year old, here recently turned 17. He wanted to see the city lights and stay overnight in Charlotte. The staff was great, Jamelia and Stephanie was so very welcoming and helpful. The evening staff, Ron,Shenae, and Zeke was also friendly and inviting. The Sheraton has a great staff all the way around. Room was clean, both beds comfortable, nice sized bathroom, an amazing view to the city, and most importantly, it was clean and I felt comfortable staying. Will definitely be back

Perfect area uptown Charlotte. Everything was walkable or very close driving. Hotel itself was under renovation so that sucked with only 2 elevators working

The hotel is a little bit outdated. The pool area needs to be renovated room. Cleaning service is too early 9 AM. It’s ridiculous.

Great hotel!

Check in was super great! We got there at 10am and check in time is 4pm. They locked up our bags for us so we could walk around and explore uptown while we waited. The restaurant was great and good drinks. The roof top bar has great views.