Sheraton Memphis Downtown Hotel

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The room was cold

NO HOT WATER

Our greeting was poor. The gentleman seemed almost put out that we booked through a 3rd party, or that he had to check us in at all. The tv doesn’t allow us to hook up the Roku AND it is not a smart tv so we could only watch basic tv. Even cheap hotels allow you to log in to your Netflix. The people never showed up for cleaning or to replenish anything like coffee. They only provide powder creamer which is disgusting. Offfer creamers please. I have no idea why we paid double our usual hotel price. There is no value other than being attached to the venue for the event. I will choose a different hotel next time.

Property is run down, and rooms need updating. Paint, carpet, lots of wear & tear. Location is great, and connection to the convention center is a benefit! Hence, property appears heavily used. Stayed there last year, and there is a visible difference.

Toilet had episodic water cycling. Noisy throughout night. Another intermittent bongo sound thru night.

Shows a restaurant and everything in there is closed. It’s just a big empty hotel

No smart tv and WiFi wasn’t working

The Sheraton is always the place to stay while in Memphis or any other city

Excellent!!

Hotel has limited parking and rooms are outdated. Price is inflated for the amenities offered. Great location

Comfortable stay. Valet parking was convenient (at extra cost).

Great stay.

I was going to Memphis to run the a children’s charity half marathon, which my friends and I raised money for. I was feeling sick so I attempted to shorten my stay by one day. Hotels.com said they couldn't do this so they'd contact the hotel. I never heard back from the hotel. This was within the time they said was Iallowed to modify my trip. We then all had covid and had to cancel the race and trip. I reached out to the hotel on their chat and explained. I never heard back from them. I then contacted them through the loyalty program I'm a member of. They asked for documentation so I sent my positive covid test picture, the race registration and the hotel registration. They simply said there was nothing they could do because it was booked through hotels.com. So no one would take covid or running for a charity into consideration; both hotels.com and the Sheraton put onus on the other and instead charged me for the whole time. I'm not sure I'd ever use hotels.com again because it doesn't seem to offer any advantage (even though they say you can modify your trip) and was really disappointed by the lack of response from Sheraton and then the lack of empathy from them (as a lifelong customer.) If either had offered up anything, I was ready to offer up a good review and commend them through reviews and social media outlets. This was not the case.

This property is perfect for stays overnight for events downtown. There is a bridge that connects to the Convention Center and the Cannon Performance Center without having to go outdoors. It is also within walking distance to many restaurants.

It was decent for a one night stay, hotel could use some updates. They only offer valet parking for $32 a night.

It was close enough to walk where we needed to go

I came back from dinner and asked them to clean my room and I needed new bath towels and when I came back. The room was still dirty and no bath towels. The front desk clerk was very rude and professional

The property was alright however It’s definitely time for some renovations.

It was amazing for the event we attended