SpringHill Suites by Marriott Charleston Airport & Convention Center

I was able to have a pleasant rest with the excellent facilities and the friendliness of the staff. The cleanliness of the room was very good and the breakfast was satisfactory.

Great location for perf arts ctr.

Excellent friendly customer service

Nice

Very comforting room. Great check in with recommendations for dinner.

Noisy kids in the room above didn’t help. Overall, it was a nice room with comfortable beds, nice sitting areas. Refrigerator not very spacious. But staff put our ice packs in their freezer.

Very friendly front desk. Comfortable bed. Rooms were large. Will stay again .

**Title:** Disappointing Stay at Marriott Charleston Airport – Rude Staff and Lack of Platinum Benefits My wife and I recently stayed at the Marriott Charleston Airport and Convention Center on February 17, 2025, and unfortunately, it was one of the most disappointing experiences we’ve had at a Marriott property. As frequent guests and loyal Marriott Platinum members, we expect a certain level of service and professionalism, but this hotel fell far short. The morning desk clerk was incredibly rude and lacked basic decorum for her profession. She was dismissive, disrespectful, and showed no regard for our Platinum status. Despite being entitled to a 2 PM checkout as part of our benefits, she refused to honor this request. To make matters worse, housekeeping staff knocked on our door and called our room three times before checkout, which was both intrusive and unnecessary. Additionally, we were not provided with a Platinum welcome gift or even the possibility of an upgrade, which is a standard offering for Platinum and Ambassador members. This lack of recognition for our loyalty was deeply disappointing. The overall service experience throughout our stay was unremarkable and, at times, downright frustrating. The staff’s attitude and the hotel’s failure to uphold Marriott’s standards left a sour taste in our mouths. Given this experience, I cannot recommend this hotel to anyone, especially loyal Marriott guests. Until they address their customer service issues and

Great place, clean

Hotel clean and the associates are very friendly. The only problem I had was people slamming doors all night. But overall this hotel is perfect

Close to airport

Clean

Very friendly staff

was a great location. friendly staff great value

Wonderful stay and great staff!!! Highly recommend!

Brand new hotel had everything close to airport and convention center. Would definitely stay here again

We enjoyed our stay here! The rooms were clean, breakfast options were nice and staff was friendly and informative. Would definitely stay here again!

Springhill Suites was a perfect hotel to stay in for my daughter’s, volleyball tournament at the convention center. The property was safe and walking distance to the arena. Our room was spacious enough to share with a teammate and her mom. The staff was extremely courteous and accommodating with all requests. I highly recommend this hotel if you are in town for tournaments in & around N. Charleston!!!

Excellent and friendy service

Stated here to be close to the North Charleston Coliseum ans Performance Center. It was a 5 minute walk. They share a parking lot. Very convenient.