SpringHill Suites by Marriott East Rutherford Meadowlands/Carlstadt

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Surprised at the level of refinement on the interior of the suite and the hotel.

Let’s start with the positive shall we… we booked 2 rooms for 6 people, including 2 toddlers 3 & 5. We took a red eye from LAX to EWR so the babies will sleep through the flight. When we arrived at the hotel it was about 9am and they let us check right in! The room size are large, extremely comfortable. We were all so tired so it started off very promising. Well we walked into our room and it had been untouched by housekeeping from the previous guest. We were immediately switched to a different room. Perfect. There was a notice under the door that said water off from 9a- 1pm the following day (Friday). No problem.Well Saturday and Sunday we had no hot water…. Still waiting for the person that was sent to come “take a look” to arrive. We also requested towels because although there was 4 of us in the room, listed on the reservation we continued to receive 2 face cloths and 3 towels. THEY REFUSED MY HUSBAND TOWELS because I requested housekeeping for the NEXT DAY. So we shared towels with the toddlers(ew). So beside the no hot water when it’s 20 degrees outside and the lack of towels and very low sense of urgency, the stay was pleasant.

Received a letter in our room 3 hours after arriving stating, “from 8am-12pm, we will not have water because of maintenance.” Nobody warned us before booking of this inconvenience which ultimately impacted the purpose of our trip. Then, water turned gray, then shut off at 1am the following night.

Overall, a very comfortable and nice stay for 3 nights. A few things that need improvement.... The fridge didn't get cold even with the light switch on and the towels were super thin, hard and tiny. I am a size 8 women's and can barely get it around my body. Getting in and out of the hotel was interesting as the road did not allow left turns into the facility. Had to loop around Everytime we returned to the hotel.

I love staying here staff is always friendly rooms are always clean. My room was a little chilly this time even tho i kept turning the heat up. However that wouldn't stop me from re booking again.

The say was overall good , the only thing was getting new towel wasn’t available, & the room was cold when we arrived other than that I enjoyed my stay

Second time staying there and it was great.

Property was nice and clean l. Only thing I didn’t like that pool is very small.

Me gusto bastate el lugar, las instalaciones muy bonitas. Solo necesitan poner mas cuidado con la limpieza. En esta visita, el baño estaba sucio tenia manchas y polvo, no habia shampoo y acondicionador y las sabanas y las almohadas huelian a sudor parecia que no las cambiaron.

Was a nice set up, nothing fancy.. the pool was smaller than expected and the workout facility wasn’t much but it was a good 5 minute drive from the mall and other great food spots.

Very clean and safe place amazing beds

Good

Property is very clean. Early checkin.

Amazing service. Very clean and updated rooms. Overall very impressive

Nice and Clean Hotel with a Friendly Staff!

Great place

There is a bus stop right in front of the hotel and a bus every 20 minutes, so accessibility to NYC is good. However, It is very disappointing that the facilities and equipment are not maintained. In my case, Hair dryer was not working, the microwave oven was installed with a completely different model of turntable and could not be used correctly, and furthermore, the body soap was empty at the time of my first stay. If this could be improved, it would be a much better hotel.

From check in to check out everything was great!

Why did I have to pay for parking at the hotel ? That should be included. The pool closed to early