Springhill Suites By Marriott Memphis Downtown

Good location.

I would NOT recommend this hotel. It is overpriced and the upcharge for mandatory valet parking makes it especially offensive. All their parking is available right in front and next door to the hotel in an outdoor lot and street spots - guests could easily self-park, even for a nominal charge. Obligating us to $30/night valet parking service is simply an offensive cash grab. I found my own parking in a public garage one block away for $10 flat overnight. Also, the first morning I was there (the day after Christmas) we were woken at 8:30am by aggressive knocking on our door by the maid. I rolled out of bed and told her my family was still asleep and she should come back in a couple hours. Eventually we went out for the day but when we came back around 5pm our room had not been made up. I called front desk about it and they said tough luck, there is nobody here to clean your room. That was it. Maids should not be knocking on your hotel room door at 8:30am. And a front desk should do more to assist when their housekeeping staff fail to do their job. I stayed 2 more nights in Memphis and would have extended at Springhill were it not for these two things. I found another great hotel one block away for 30% less $ per night, that had more pleasant service, an amazing rooftop deck, and didn't try to gouge me on parking.

The staff was great, and the location was within walking distance of most things. However, the room itself was kind of dirty, and there were issues. It’s listed as a pullout sofa bed, but it was actually some sort of futon with a trundle. When we lifted up the futon cushions, there were crumbs and junk all in the futon. The toilet wouldn’t flush without holding down the handle. My daughter said there was hair in the shower. The remote was just stuffed in a drawer without any sort of indication that it was clean.

Huge room soft beds quiet very nice staff, can't beat it will stay again

We really enjoyed our stay here. The people were kind and professional. The room was comfortable and in good condition. It had great access to the freeway and tons of great spots around the city. We were able to walk to Beale Street, Bass Pro Shop and a Grizzlies Game. Will definitely stay here again

Nulla da eccepire per quello che riguarda la struttura, posizione e presto. La nota dolente è sicuramente la colazione non abbondante nella scelta, il fatto che il secondo letto non era stato fatto e non c’erano nemmeno le lenzuola e il Car valet non si è rivelato molto valido nei puntuale.

The staff were memorable in that, they all seemed to take pride in their work. From the kitchen staff greeting everyone walking into the dining area and keeping the breakfast counters clean to the valets assisting the customers with the transport of their vehicles, all we came in contact with were pleasant.

We enjoyed staying here for the St Jude's Marathon Weekend!!!

Great hotel! Breakfast was fantastic! Staff was super friendly!

The front desk staff and valet staff were great. The gentleman at the bar was also very nice. But, we ended up going to target to buy cleaning supplies because the bathroom was dirty, the couch had hair and stains, and there were no trash can liners. Housekeeping staff that we came across were either on the phone or gathered having loud conversations... The location was great, we walked just about every where we went.

Really enjoyed the area around the property and the shops and how close it is to a lot of things in downtown Memphis!

Met at the door, check in was simple and quick. Facilities are great. Spacious room with fridge, hairdryer and comp water.

Very clean and quiet hotel. Continental breakfast had a lot to choose from, and area is kept very clean. Definitely will stay again.

Had a great stay & the staff was really friendly!!

This is a great location to stay for Downtown Memphis being at the top end of Main Street - near enough for easy walking to most attractions but far enough away from the noise of Beale Street. The facilities at the hotel are good. We stayed in a king suite (bed is superking to Brits). Very comfortable. Huge tv mounted on wall which could be angled to watch when on the sofa or in bed. Small kitchen area with microwave & fridge was handy. Very clean rooms which were cleaned daily. Super friendly and helpful staff. The only thing that let this hotel down was breakfast - there was a reasonable choice (would have liked more hot choices) from a self serve buffet. The main let down for me was the plastic cutlery, cups & plates. Obviously done to save on staffing/cleaning, but did not make for a good dining experience and definitely not recylced - everyone put food waste & the plastic into one bin. This did not however spoil out stay and we would definitely stay there again. Hotel also feels very safe. We did not have time to use the pool or hot tub but it was small and looked very clean.

Easy walk to Beale St.

Walkable

Customer Service was an absolute 10 ! From the reception who was so cordial and full of humor to the valet staff who were so respectful. Big room for 5 of us . In Downtown Memphis , walk to Beale St . , we enjoyed the river walk with a stunning sunset which is just across the street from the hotel . Breakfast was awesome with varieties of selections. There is a bar as well. Bed is comfortable, amenities with the gym which I accessed was good even after plenty of sidewalk dancing on Beale Street. Awesome stay!

Having arrived at the hotel after a long bus journey it was great to be greeted by a smiling receptionist who was friendly and checked me in early without any drama. The hotel is in a good location walkable to many of the main Memphis attractions and an easy cab ride to Graceland. The room size is good and furnishings comfortable, bathroom is a little dated but no real issue. Gym and pool are a good bonus, with a nice breakfast.

Great hotel opposite nice park with many squirrels. Excellent breakfast. They found us a great room even though we were early. Very comfortable. Stick to walking on the main roads for safety.