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We arrived a day later than originally expected due to flight delays and schedule cancellations. Despite having pre-booked a two queen bed room, upon arrival, we were informed by the hotel check-in staff that it had been sold to someone else because we didn't show up. While it's frustrating enough that our reserved room was given away despite us having paid for a four-day stay, the fact that there was no two queen bed room available immediately, and we had to wait until 3 PM due to the flight delays and schedule cancellations, forced us to reluctantly check into a one king bed room to rest our weary bodies. Whether this situation aligns with proper hotel check-in procedures warrants further investigation, but it doesn't seem fair or justifiable to sell a reserved room to someone else just because the original occupants arrived late, especially when the full payment has already been made on my credit card. The check-in staff argued that we should have been notified of the delay in advance, but it's important to acknowledge that communication with travelers coming from overseas and while in-flight is limited. Furthermore, the one king bed room we ended up checking into, out of necessity, lacked amenities compared to the initially reserved two queen bed room, yet there was no sense of apology or remorse from The Blackstone Hotel regarding this inconvenience. While the cleaning staff were friendly, the overall standard of customer service at the hotel leaves much to be desired.

great clean room! very sarisfied. one thing is there's complimentary wifi but written cost few dollars. i dont know why.

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Wonderful clean room

Excellent service. They accommodated my request for an early checkin (12 pm) without any drama Will stay there again.

Super comfortable beds

We stayed here because of its proximity to Soldier Field and the Museums. We walked there for the Bears vs Seahawks game. The rooms were nice but I couldn’t get past the wad of gum jammed against the wall by the elevator, which is reason for the 3 star cleanliness score. Otherwise it was enjoyable and clean. The Wifi worked great and it was free to me because I was a Marriott Rewards member. Out two teenage boys stayed in the room across the hall and had a great experience.

We loved the ambience and the location. The staff also helped make our stay more special as it was a special occasion.

Amazing stay and property. Will definitely stay there again. Very comfortable and close to tourist spots

The hotel is old/historic, but the rooms are small. I was sick and needed a lot of hot water, but they were not so very readily available. Most of it I had to get in the club that I did not have access to. So it was a pain.

Beautiful hotel. Excellent service.

Everything was good.

Loved it! Would absolutely stay again.

Place was clean and nice

This hotel is in a great location , however it feels like it’s long overdue for a Reno - also the staff seemed to care less whether you were there or not- not an impressive hotel

Convenient location

From the second we arrived, we were greeted and helped with our luggage inside the front desk. People were efficient and friendly and knowledgeable and asked about recommendations.. room was plenty big enough large bathroom. Ate at the restaurant on site very delicious. Everything just went very well and the rate was really good.

It’s cute! Our floor was messy.

Pizza boxes left by elevators for 3 days with food inside

The hotel changed my reservation to a different (less desirable) type of room and did not offer me any discount or concession. The key cards would become demagnetized if they came anywhere NEAR a cell phone. We were there for 3 nights and I think we went through about 15 cards. It was incredibly inconvenient. Staff told us they were going to be switching the card system. I’ve never had that happen anywhere else.