The Palms Hotel Fire Island

Gave an extended weekend trip to my sister and brother in law for their 59th birthdays. They had an amazing relaxing time. They are repeat visitors at the Palms because it is second to none on Ocean Beach. Bicycles, beach chairs, umbrellas provided making it stress free. Staff is always accommodating including assisting with luggage at the dock. They took their own boat and the staff still met them and assisted. They had one glitch, the AC in their room suddenly went out (which is unfortunate but it happens). With no stress, they were moved to a cottage which was a substantial upgrade. Management is all about customer service. Highly recommend a stay.

Nice place

The property is amazing and very equipped

They treated me like family it was really nice staff was super as well

Very expensive for what was offered. Free breakfast never opened which caused us to have to go and buy breakfast and rush to catch our boat home. Room was loud and although clean reeked of cleaning chemicals. Probably wouldn’t stay here again

The stay was really good accept the room we thought we booked with you was not what we got. The king room was very small. The hotel said you booked us on that room but when i originally booked it said I was getting a bigger room. Not sure where the mix up was, but the room was claustrophobic & really o my fit a bed with no side tables & no closet

Amenities included

3rd time staying.

Loved the location of my stay. Had a couple of hiccups with tv and toilet but it was addressed right away and hey , this was their opening weekend so no worries. I was moved to another room and all good. Staff was amazing, felt more like friends . I would definitely come back and I would refer them to friends. The ease of getting to and from the ferry was awesome! Check in/ out was great! Very accommodating and genuine.

Room architecture was pleasant Shower needs slip resistant shower pan Porch was a nice feature Property maintenance was lacking

Tiny bedroom and living room has two double beds instead of sofa. Design of the bathroom is not practical. Very pricey but poor quality.

We booked a last minute girls weekend over labor day. The Palms at Fire Island providesd a beautiful experience! Our room was ready upon check-in, 3 hours early! The hotel kept in contact with us via text the entire experience, towels, bikes ,beach accessories, water, whatever we needed was immediate attended to. Hotel was clean, we had a large courtyard with plenty of seating and a plentiful breakfast! Security was top notch. People stated rooms were small on other reviews but we had no issue at all. Room was as expected . Room was high priced but that is as expected for Palms property and the staff and amenities did not disappoint!!

The front desk staff was fairly surly. At $600 a night for a tiny room management should require a little more professionalism and make sure guests feel valued. Also the desk does not respond to messages in a timely fashion.

I have to say, spending over a 1,000 each night. You would have no mold in the bathroom, better beds, utensils beside one knife, better HVAC and not smell mold. Not booking again!

I truly just wished our room was a little bigger. It was absolutely a tight fit for 2 grown adults and our luggage.

Great staff hotel accommodations were excellent And they had a lot of great special touches that made my stay wonderful

From beginning to end, their entire approach is focused on convenience for hotel and not the customer. No one can access the rooms before 4:30pm even if they are ready! Staff is rude. Forgot to give us lock for trolly, towels and beach equipment. The King size room was tiny. Air conditioner was SO LOUD…we had to turn off because it was too loud. Room was dirty but they tried to cover it up with a very gross citrus scent that is sprayed all over. Breakfast doesn't start until 8:30 am and at that time, they are sending you a text message telling you you need to vacate the room by 1lam. Notwithstanding that the next ferry is at 12:10pm. Whole experience was awful. It's expensive also and not worth it in any way, shape or form. This Hotel is a miss for sure!!!! BTW I have a broken femur and a service dog and notwithstanding all that they gave us BY THEIR OWN ADMISSION the smallest King they had - notwithstanding my point of comfort being key in my situation -

Charming lodging in a picturesque beach town. We had a lovely stay!

DO NOT STAY HERE - IT'S A RIP OFF AND POSITIVE REVIEWS ARE FAKE. I'm traveling a lot and this was my worst hotel experience ever. To enter or leave the hotel we needed to wade through a ankle deep puddle of canal water (yes, you read that right). The hotel didn't notify us about this in advance and didn't do anything to resolve the situation. In addition the rooms were so tiny that we could hardly open up our suitcases. On top of that rooms were dirty with hairs in the leaking sink and smelly blankets, we woke up covered by mosquito bites and the "great view" that was advertised was to a dark wall that was only two feet away from the windows. They were also freezing cold and we weren't able to regulate the AC. As if that wasn't enough the rooms were super noisy. We woke up every time when someone was walking in the corridor and constantly heard noises from the reception. Due to the backyard being flooded we needed to take our breakfast while standing in the reception. The food quality at breakfast was also quite poor - the watermelon was rotten Positive reviews are fake - the hotel promises benefits in case you leave a positive review. The whole place is a scam - do not go there.

Convenient location, close to bars and restaurants, but not too close hence quite at night. Very friendly and accommodative stuff. Beach chairs, umbrellas, towels and wagons at your convenience. You are able to leave your bags at concierge after you checked out, so don't have to rush from the island or carry bags with you.