더 리치 키 웨스트 큐리오 컬렉션 바이 힐튼

Good location.

Wedding was loud, had to wait until 5 to check in.

DO NOT BOOK HRRE. I paid $1677 a night for a oceanfront studio. It was horrible. You walk in and you feel like you are at a cheap hotel. They allow dogs and you can definitely smell it in the rooms. I was told by two different staff members ahead of time the expensive resort fee covers fishing gear for my kids. That was one main reason I booked and paid this outrageous rate. Only to find out when we check in (two hours after check in time) that they do not have fishing gear. I asked twice ahead of time for a first floor room only to find out when I get there they do not have first floor rooms. Kept telling me I must have them confused with their sister property next door. I wish I had booked with their sister property. You feel like you are at a cheap Holiday Inn. For $1677 a night there is not even a robe in the room. The rooms and grounds are NOTHING like the pictures. Don’t waste your money.

Fantastic property. Walking distance from everything worth doing!

Great property. We will definitely stay there again.

Just perfect. In the quiet part of town, but within walking distance of everything. Pool and private beach were wonderful.

Super lækkert hotel med en helt fantastisk beliggenhed. Der manglede dog generelt personale hvilket nogle gange forårsagede unødvendig lang ventetid.

They charged me abunch of extra for I have no idea why

Very nice property. Modern design and upbeat. Spacious room but bathroom set up not ideal given all the space they had. AC output not great. Decent gym area. Restaurants very good. Sister property is nicer but was great being able to access their amenities.

Room view was not accurate. Really no view. Room faced the other rooms.

Older property in a prime location. Staff can be helpful when they want to be.

The TV and most of the lights in the room did not work. There were tiles missing in the bathroom and only 2 wait staff for the entire beach and pool. The location was beautiful but the hotel was somewhat run down.

Check-in was 2 hours late not ready until 18:00. 50 USD credit was offered which we barely could use since the bar/restaurant was full due to wedding. After our dinner at Duval street we finally made it to our room and discovered constantly noise from the pipes underneath the sink, we barely hat any sleep due to loud noises from the street or neighbors and nosy sink from the bathroom. The beach is the only plus, clean sand and beautiful ocean view otherwise very bad experience, maybe we were just unlucky with late checkin, wedding and loud nosies from the room we had, when we informed the staff they could only say “sorry”, I was expecting more from a 650 USD per night stay or at least better compensation. I heard other people also complained about late checkin. The hotel was simple not capable of handling a wedding and regular guests on the same time. Otherwise hotel is good location and nice beach.

Check delayed till 5.30 pm, concierge did not deliver luggage to the room for another 2 hours, we paid for a 3 bed room but housekeeping did not get the third bed ready, so ended up just with the king bed. Toilet over flushed at 4.30 in the morning flooding the bathroom, nobody attended to this till 10.30 am despite repeated requests. Housekeeping never came to dry up the toilet either. Terrible terrible guest servicing for $1500 per night charges. The hotel is badly managed with limited to no staff. The hotel needs to focus on improving customer service instead seems to be more focussed on charging abnoxious rates for terrible service. The location is brilliant but the stay was highly compromised by the services and the inconvenience throughout the stay.

Definitely not Hilton quality. The rooms need updating and for the price could be more spacious and inviting. It is built like a motel and not a 4 star hotel. Please renovate when possible. The location is great and access to beach is wonderful.

A little outdated rooms

Check in was very slow and very odd. The person that checked us kept saying if we didn’t like our room we could switch… for a fee. There ended being nothing wrong with the room so it seemed to be just a way to get more money above an already expensive price…the balcony door wouldn’t close but they fixed it right away… there was an issue with our cabana but they took care of that too. Restaurant was good. Beach was nice with no rocks but it was too cold to swim.

Rooms need to be improved Hallways looks to older

We loved the food at the restaurant and cocktails on the beach. The beach front is beautiful and the sand is perfect everyday. Service was great with friendly staff everywhere.

Very nice property in Key West. We will definitely be going back.