더 타워스 앳 롯데뉴욕팰리스

너무 좋은 곳이어

더타워는 더 특별함 50층의 전망도 좋지만 호텔 역사와 전통에 걸맞는 서비스는 벨보이 부터 데스크 서비스까지 완벽하다. 가십걸의 주인공 처럼 사진 찍을 수 있는 보너스까지!

괜찮았다 방안에 서비스가 더 필요하다

I stayed a week from Jul 1st at The Towers at Lotte New York Palace with my mom and brother. The room was just so so. Maybe I expected too much on the quality of the room from the general reputation of the hotel.. Anyway, it was comfortable at least. But, the biggest problems are, (i) The room was too dusty. Housekeepers did great jobs in cleaning the room, but soon I noticed that there were too much dust in the air. Every morning, I found my black notebook became a half-grey one. (I should have taken pictures..) (ii) I am afraid that both the reception desk and concierge were not well-trained for this 5-star hotel. Just for one example, I and my mom were carrying baggages in both hands on the day of check-out. But NOT A SINGLE PERSON at the reception and concierge desks helped us to open the door of The Towers and also of the Lotte Palace (you need to open two doors, The Towers 'and' The Lotte Palace, to get out of the hotel)! I never expected such situation even in 4-star or even 3-star hotels. I tried my best to plan everything in this trip for my mom, but I shouldn't have chosen this hotel.

The staff was very professional and kind, especially Clara Law. She took a good care of my group and assissted very well.

스위트룸이었지만 이 가격 주고 머물기 정말 아깝습니다. 전망은 좋지만 욕실 세면대가 고장이 나있었고 자동 블라인드 시스템도 잘 작동되지 않았습니다. 직원들 역시 이보다 낮은 성급의 직원들보다도 친절하지 않았습니다.

Loved our stay

Nice hotel great location

Excelente hotel a buen precio y excelente ubicación Solo deberían dejar el Restaurante abierto todo el día para brunch y lunch

Nice hotel!

Sehr freundlich und zuvorkommend, ganz besonders Rebecca. Das Hotel ist eine beruhigende Insel an bester Lage und die Zimmer toll und sauber.

Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.

部屋にはグラスもカップも湯沸かし器も無く、いちいち頼まなくてならなかった。届けるのも遅く、部屋は良かったたが、翌日もまた何も無い状態でまた依頼しなければならなかった。

We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!

Just wow

We loved our stay!

Location

This hotel is classic NYC and is top tier in service and quality!

Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park. For a 5 star hotel, the room showed quite of bit of wear and tear.

Had a wonderful time. Would highly recommend