The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

It was wonderful

It’s Hotel.com FAULT. Had heart surgery left arm impaired from that. Then fell broke right arm. Shower was to small. No hand rail or bar in shower. Broken glass shelve in corner. Room was COLD! No creamer for my morning coffee. They charged me additional FEES! Almost $100 I’m calling my Credit Card to damage a refund. Couldn’t even plug in my curling irons in the bathroom because the shelf was right up on the outlets and this is all because you guys book or get certain rooms. I stay there every damn month and this was the worst room I ever had I will not be booking any more rooms through hotel.com

Excellent restaurant and staff

Decent place to stay. Didn’t like how you can hear the water running through the walls all night long

Staff was non existent and front desk phone was “busy” for hours. Interior of room was sloppy. Not worth money.

Nice hotel, very large room. Only reason I down check it a little was the shower pressure was weak. That could be easily remedied with a fixed or replaced diverter; too much water was going out thebspout instead upnup to thenshower head.

Convenient

Staff was super kind!

Cookies were scrumptious. Shuttle was nice and convenient. Bathroom doors are "barn door" style so they don't allow for privacy.

Stayed many times and pleased with price and staff!

We were disappointed. Not up to Hilton standards.

The staff was great. We especially loved the shuttle that would take us anywhere we wanted to go within a 3-mile radius. It took a lot of pressure off of us by not having to constantly look for places to park. The hotel is in a great location for access to all sorts of fun things to do.

Nice hotel for the most part. Friendly staff. The room 509 has a portion of the floor near the bathroom that needs to be repaired. Someone could injure their feet or stumble if not careful. The bed was comfortable, shower very nice, and the coffee station with tea as an option was very convenient.

Spacious room in a convenient location for our needs. Worked well but Parking was a bit pricey and elevator was slow.

James (the shuttle driver) was the best part of my stay. Very kind and helpful. My unit had (what looked like) chocolate stains on all the furniture so I didn’t feel comfortable having anything of mine touch the couch or chair. Overall an okay experience for the price.

The location was perfect, very low interaction with staff. The cost for the stay did not match with how the facility presented. The room was cold, there was a crust of dirt around the shower and very dusty curtains and items within the room. I will stay again because of the location to the hospital, but there should be more care put into the cleanliness of this property.

The staff were outstanding! The parking in the hotel lot was plentiful and felt safe. The proximity to CWRU was important to us.

A cool, unique property with nice esthetics.

Room is great.

No covered parking and the printer wasn’t working