TownePlace Suites by Marriott Kalamazoo

Pool heater broken, couch pillows ripped, bathtub not clean, no extra blankets for pull out bed

Very friendly ataff. Breakfast was just ok.

The staff is the number one asset. Everyone was so kind and courteous, desk staff, dining staff and housekeeping. They made us feel so welcomed. I would definitely stay here again just because of them.

We’ve stayed here many times.

We reserved a suite. The room was ample and that was it. The floors were very dirty. There were hairs on the floor and on the sheets. There were also open containers of cookies in the drawers. The dishwasher had dishes in it. There was no detergent provided for the dishwasher. The extra pillows in the closets had brown stains all over them. Not sure if it was from smokers in the room. The overall cleanliness was really bad. There were potato chips on the floor by the chairs. For what they charge, I would expect it, at least, to be clean. The elevator was dirty and so were the hallways. Marriott needs to pay attention to that hotel and fix things. This is not what I expect from a Marriott hotel.

No

The room was booked and checked out without it being clean

The staff were really nice and accommodating. The price is good for a suite, and everything worked The property needs to upgrades to rooms and furniture are dated and The televisions are old and small The outside grounds and entrance don't look very inviting. Needed sweeping, no plants. Furniture old and worn, windows and doors needed cleaning Smoking from staff and others should have to be done somewhere else other than the main entrance. Staff should have to wear uniforms, so they are readily identifiable.

Stayed 1 night 2 rooms, better than what I’ve stayed in the past and more reasonable rate. Would stay here again. The only thing I didn’t like is there was no hot tub

I would like to say this stay was wonderful. Your staff member, Punkin, truly make an impression with us. She was incredible and went above and beyond with her customer service. We stayed in room 104 and 108 and she was amazing for us. We did have to move to room 108 as there was a tv issue but she quickly took care of us. Not to mention best breakfast ever at a hotel. We were very pleased with our stay.

When we got there, we were put into a room that hadn’t been cleaned yet. We went back and got another room. The new room they put us in did not have bedding for the sleeper sofa or toilet paper so I had to go back down and get that. The room was spacious, breakfast was good and the shower was good. The hairdryer was missing from the bathroom.

Both yeah cans were unlined and full. The bathroom particularly unsanitary filled with used feminine products. Towel rack broken and under the sink, kitchen virtually empty but the dishwasher filled with dishes. Ice had hairs in it as did the carpet, long blonde ones, neither of us are blonde. Drawer handles in the kitchen were broken, couch soiled. I booked last minute traveling to Chicago and we were too tired to keep driving. I would rather have slept in the car. Front desk gentleman and cleaning person were quick to respond, but they need more help, room was in disrepair and dirty (beds were ok). Hire maintenance and cleaning crews to fix the easy stuff and return the rooms to a state fit for human inhabitants.

We'd stayed at another Marriott extended-stay property just before this one with excellent evals. This property was not quite as roomy although still adequate. The other property's kitchenette was fully equipped. This one had a couple plates and cups, no glasses, no knives / forks / spoons, no cooking utensils. Staff indicated they were trying to get corporate approval to order more. Gas grill on patio outside pool was nice.

The bed was fine, albeit a little hard for my liking. When we got to our room at just before midnight, there were no towels besides washclothes, and even the washcloth had hair in it. When I opened the shower curtain, someone's else's dirty washcloth fell from the bar. A shower was not in my cards apparently. I've stayed here 2x before with no issues, but this room was not on point.

The room seemed clean but a little outdated. There was no towels only 3 wash clothes. When we called to request some they told us they would be up in 5 minutes. After 30min we called again and they told us we'd have to come down. The room smelled of cheap old man cologne, bed was hard, and there was a stained yellow pillow in the closet. I was afraid to even look at the pillows on the bed.

Property needs maintenance. Exterior of property badly needs attention, waist high weeds growing in landscaping and around hotel sign. The place looks rough on the outside!!

Convenient to freeway, quiet. Windows on whole property looked foggy, never had a clear view. Some cleanliness issues: rips in carpet, under beds did not look vacuumed, some marks/scratches on a lot of furniture, shower curtain still damp when we checked in, a little mild staining on bathtub/curtain/1-2 towels. So we did not feel as clean as we had in other accommodations on this trip. But breakfast was good (especially liked the spinach quiche!) and beds were comfy.

Everything was great.

The room was in average condition. The range was covered in dirt and grease. We didn’t have any bath towels in our room. We had two hand towels and two washcloths. We weren’t there very long and probably will not return.

Very expensive. We were in a suite; layout nice. However, no ice bucket in our room, when asked at the desk, we were given a zip lock baggie. No cups in the room either; when requested, given paper coffee cup. There was an ironing board, but no iron. Carpet was ripped in center. Very disappointed in amenities; none!