Tru by Hilton Georgetown

Excellent breakfast, better than expected . A little close to busy highway.

Overall, the place wasn’t bad definitely a solid 3.5 stars. Lobby and gym were super clean. Everyone was friendly and the breakfast was consistently with other Tru. The rooms are a bit well used and not super clean, but it wasn’t bad, nothing to really complain about. The surrounding area at night gets a little bit interesting and I would not say it’s that walkable but during the day everything‘s fine and there’s a Starbucks right next-door in a Walmart basically across the street

When I arrived at the property

Nice friendly and clean.

I was placed in a room on the first floor after indicating 4 hours before check in that I did not under any circumstances want to be on the first floor. No flexibility with early check in. Staff said they would contact me as soon as a room was available and they did not. Bed linen did not smell fresh. The indoor pool was small and the water was cold. There were no cushions on the patio sofa in the pool area.

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Quick and easy check-in.

The hotel has a stylish and welcoming lobby that immediately sets a pleasant tone upon arrival. While the room was compact and the layout made it easy to bump into furniture, it was clean and functional. The biggest challenge was the air conditioning unit—it’s located inside the room and produces quite a bit of noise, even on fan mode, which made restful sleep difficult. Just need to add also the toilet also is moving .That said, the overall atmosphere of the hotel is nice, and the common areas are thoughtfully designed. .

good

the air filler was very dirty,as i have allergies we had to clean the filters. kids always there for baseball,so be aware of tthe noise

Very nice stay, breakfast was great.

No room service.

Breakfast staff- Friday staff - Shirley I think was her name. She was polite and very motivated. She had awesome customer service. She not once took a break. Saturday - Jennifer was rude. Seating was limited due to lots of people hanging out after eating. I am handicapped and can’t sit on bar stools. There wasn’t three seats together. We went to computer area. Staff John had first cubby. Next cubby had cleaner bottle on the table and Jennifer was sitting on the stool in the middle of the floor where the carpet and tile meet. She didn’t offer to move so we could have the table. The three of us squeezed into the next cubby. Jennifer sat there the whole time until John asked her to cover while he took the trash out. John was up and down as needed. Jennifer just sat there, in the way. We refused to have to deal with her on Sunday and didn’t have breakfast. She was sitting there the whole time while we were loading our vehicle to leave. She needs to be fired and/or learn what customer service is. Please note that John did a great job. Housekeeping staff - The staff on second floor was great and very helpful at helping us stay stocked on needed supplies. She was great during the whole stay.

Very nice

Staff at check was rude. Then at midnight got a call asking if something was leaking in our room. We said no. 1230am get another call asking the same question. We had to get up at 6am for baseball and these people called us asking if something was leaking. Nothing was leaking we were trying to sleep. On top of that the tv kept shutting off the channels didn’t work. The fridge didn’t work. We didn’t have any soap or shampoo in the containers in the bathroom. For over 300 bucks a night and using the name Hilton this hotel was horrible. I should have spent the 60 bucks abs went to the motel 6 would have been the same result.

Wonderful staff and the breakfast crew is amazing!!

Staff was very friendly. Room was clean and booked very last minute. We were happy

Had a strange vibe with casual atmosphere. Lights in the room was poor.

N

Good Breakfast. Mold in bathroom shower and clogged bathroom sink